Lies

I rented a couch with them some time last year, and the couch is now cracked beyond recognition, I thought this was a dream. I called them and logged a query, I was given a questionnaire to complete which I knew it was a trap. They asked me what I used to clean and I advised a bought a product to clean it which I used once or twice since because no one advised me on how to clean the couch so I did my own research. They accepted my query and advised I should have used water and a cloth,just plain water, who would think of that if not advised??? I mean there Is products to clean everything in this world which are also recommended. I advised that I was never told of all that and fast forward my query was accepted and I was promised that my couch will be replaced. That was prior lockdown but when the pendamic hit I understood that they will replace it when things gets better, the consultant by the name of Katy More was handling my query, she kept in contact saying I should not worry that my couch will be replaced when the regulations changes and allowing them to deliver, she kept calling me promising me that My query has been accepted by the technical team and they agreed to help me given my reasons. She even said I will be her first priority.

I now receive calls that my couch won't be replaced as I used the product. Teljoy just went against their words and promises. After they promised to deliver the couch. Katy More called me just last week saying I should send pictures of how the couch looks like now as the want to see if they are replacing the whole couch or some parts. I'm sending emails for her to call me and she responded that she will be calling me yesterday and she did not, I even sent her a follow up email.

I regret getting into this contract with Teljoy, they lie, treat customers bad. Is it my fault that they gave me a weak product??? How can a couch crack like this in a short period of time really because of a product that was mixed with water and used once or twice???? A recommended one for that matter????? And who did they advise that I should use plain water???? I have never heard of that. Right now Teljoy is not taking accountability and want to take me for a ride. The level of disrespect is sickening. I pay with money not water, I pay something that I don't even sit on because the cracks hurts my skin. I even stopped paying the moment I saw that this couch was a *******.

At this time of pandemic you still don't have respect for your business and customers Teljoy? Why was I promised lies that my couch will be replaced???? I wished I checked your reviews before entering into any agreement with you. My is heart is sore writing this. DO THE RIGHT THING.