CP
Charlene P

1 reviews | Active since May 2022

22 Mar 2024, 12:19

Lies and more lies

What a royal ***** up!!!!! Im not happy at all!!!! We ordered a bed from Teljoy which they said would take 14days. Phoned so many times and get the same round around answer that they will email the supplier and get back to me. None of them got back to me. It got to the point that my wife left a hello Peter review... Yip you guessed it I got a phone call promising me it will all be sorted and they sorry about everything. Come to the week that we should be receiving the bed and I get a phone call saying they have been tracking our order and it will arrive in Cape on the 22nd and we will get our bed. I still rep**** saying ok so we will get the bed on the 22nd yes, yes the woman says on the other side. Oh my soul we receive a email today on the f#ckn 22nd saying it will take another 10 days for delivery.... ***!!!!! Just a bunch of lies came out of everyone's mouths. I'm sitting here at work in total shock as to how this can be possible. I'm so angry and so disappointed that I want to cry. Typing this was so hard from all the anger I feel I will not recommend using this company just dont

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Replies (1)
Teljoy
Teljoy's reply22 Mar 2024, 12:59
Official
Good day Charlene

We want to express our sincerest apologies for the inconvenience and distress this situation has caused you. Your experience does not reflect the level of service we strive to provide, and we take your feedback very seriously.

We completely understand your frustration with the delays and the lack of clarity regarding the delivery of your bed. It's unacceptable that despite our assurances, there have been further delays, causing additional inconvenience and disappointment.

Please know that we are actively working to resolve this issue and expedite the delivery of your order. We deeply regret any inconvenience this has caused you and your wife.