1 reviews | Active since May 2017

25 Sept 2018, 14:31

Lies and excuses

After receiving an apology letter from Teljoy for the incorrect handling of my account. The actual response is “I can only hope that the manner in which your account was handled has not deterred you from conducting business with Teljoy in the near future”. I app**** for additions to my account and was declined due to my account not being handled correctly.

This was not my fault. In the email and letter from Teljoy they stipulate it was their fault. How can I be held liable for their mistakes?

0
Replies (8)
Teljoy
Teljoy's reply25 Sept 2018, 15:09
Official

Good day,

We sincerely apologise for the inconvenience caused.

We have escalated this to the manager.

Regards,

The Teljoy Team

Teljoy
Teljoy's reply25 Sept 2018, 15:09
Official

Good day,

We sincerely apologise for the inconvenience caused.

We have escalated this to the manager.

Regards,

The Teljoy Team

Teljoy
Teljoy's reply25 Sept 2018, 15:09
Official

Good day,

We sincerely apologise for the inconvenience caused.

We have escalated this to the manager.

Regards,

The Teljoy Team

Teljoy
Teljoy's reply25 Sept 2018, 15:09
Official

Good day,

We sincerely apologise for the inconvenience caused.

We have escalated this to the manager.

Regards,

The Teljoy Team

Teljoy
Teljoy's reply25 Sept 2018, 15:09
Official

Good day,

We sincerely apologise for the inconvenience caused.

We have escalated this to the manager.

Regards,

The Teljoy Team

Teljoy
Teljoy's reply25 Sept 2018, 15:10
Official

Good day,

We sincerely apologise for the inconvenience caused.

We have escalated this to the manager.

Regards,

The Teljoy Team

Teljoy
Teljoy's reply25 Sept 2018, 15:10
Official

Good day,

We sincerely apologise for the inconvenience caused.

We have escalated this to the manager.

Regards,

The Teljoy Team

Teljoy
Teljoy's reply25 Sept 2018, 16:31
Official

Good day Mr Roberts,

Our manager has communicated to you via email. Should you require any assistance, please do not hesitate to contact us.

Regards,

The Teljoy Team