1 reviews | Active since Feb 2022
LACK OF SERVICE NO MATTER THE CONCERN
After numerous bad experiences with Teljoy the last couple of months,it seems to be getting worst no matter what the concern.After struggling for days to get my current laptop upgraded (even though they advertise upgrade any time,trust me it will be a fight to actualy upgrade),after numerous efforts my item got upgraded,but the item I upgraded was not collected,I have mailed Luzaan directly (the agent that assisted to upgrade) on Friday 15March to arrange collection on my old item-zero respince received.I have mailed her again and also the other manager on 18 March,zero responce.Its like you litteraly only get service from Teljoy only if you scream,shout,fight,review,referr to hello peter exc exc......theirs just no easy way to get proper service without needing to go to extreme measures.Best part is,Im assuming they will ignore me and collect only by month end as then they can "say" I need to pay the full plorata on the new item as the old item was with me the duration of the month,conveniently for them-well I have a email stating that I have beenntrying to return the old item since 15March,therefore I will not pay plorata on the old item as I have already paid the full month in advance-its not my fault if you fail to collect your products as supposed to.
We sincerely apologize for the frustration and inconvenience you have experienced with Teljoy recently. It deeply concerns us when our valued customers encounter difficulties in obtaining the service they deserve, and we assure you that your feedback has been taken seriously.
First and foremost, we want to extend my apologies for the lack of response from our team regarding your request to arrange for the collection of your old laptop after the upgrade.
We've escalated the matter to our Warehouse supervisor to look into the matter and they will be in touch with the account holder for feedback.
Your satisfaction is of utmost importance to us, and we hope that we can regain your trust and confidence in Teljoy.
We sincerely apologize for the frustration and inconvenience you have experienced with Teljoy recently. It deeply concerns us when our valued customers encounter difficulties in obtaining the service they deserve, and we assure you that your feedback has been taken seriously.
First and foremost, we want to extend my apologies for the lack of response from our team regarding your request to arrange for the collection of your old laptop after the upgrade.
We've escalated the matter to our Warehouse supervisor to look into the matter and they will be in touch with the account holder for feedback.
Your satisfaction is of utmost importance to us, and we hope that we can regain your trust and confidence in Teljoy.