Lack of Communication leads to no couch

I have previously made use of Teljoy and was satisfied with the experience and how efficiently the process was.

However; in November 2022 , I have placed an order with them for 2 appliances and a couch (a new option - apparently) . The Agent was really helpful and she assured me that I will receive my delivery within 10-14 Business days for the appliances and that the couch delivery should take max 6 weeks.

Fast forward to beginning December 2022 - a month later and I have only received my appliances , but had no feedback on what is going on with the couch.

I had to phone 6 times over the past 2 weeks, to find out that the manufacturers have already closed their factories and I can expect a possible delivery in January 2023.

I am disappointed in the lack of communication from Teljoy's side and felt it would be a better decision to cancel my order and buy a couch somewhere else.

Let's hope the communication channel improves.