KUDOS TO BRIAN BEILINGS

KUDOS TO BRIAN BEILINGS at TELJOY

Since 11/04/2022 I have been trying to get finality from Teljoy on a SABC TV Licence debt that their collections agency Revco has been harassing me about yet they are aware that I was trying to sort it out with Teljoy as I have been on Teljoy's Rent to Own over the past years.

This morning around 09h05 I spoke to Brian Beilings. I explained the problem and he promised that he will sort it out immediately and will contact me before close of business today.

Guess what I received a call from Brian Beilings at 11h41 today (04/05/2022) advising that he has sorted out the problem and that he has sent me an email as well. He confirmed that Revco should not be contacting me anymore because SABC has advised them accordingly that I am on Rent to Own with Teljoy and the TV Licence is paid.

My question is: Why were Teljoy Customer Care Agents (Bernard and/or Audrey) unable to finalise this problem over these past 14 days yet BRIAN BEILINGS sorted it out in less than 24 hours?

Teljoy, you need more staff members like Brian to deal with customers in the manner like he did. Please listen to the recording - his confidence, respect and eagerness to assist your customers is overly important. THANK YOU BRIAN