CF
Candice F
1 reviews | Active since May 2015
12 May 2025, 09:36
Keeps sending overdue messages
I had Teljoy for almost two years yet they always message me to pay the overdue amount? I have been accepting the debichecks twice and still dont understand why they still ask me to pay the overdue amount? What is going on? Why are they not responsible with linking my banking details to the orders?
Helpful (0)
Replies (13)0
Replies (13)
Teljoy's replyOfficial
12 May 2025, 09:43Hello Candice
Thank you for bringing this to our attention. We sincerely apologize for the frustration this has caused.
We’ve escalated your concern to our accounts team for urgent investigation. A consultant will reach out shortly to verify your banking details, confirm your DebiCheck link, and ensure your payment setup is corrected going forward.
Thank you for your patience, and for being a loyal Teljoy customer.
Thank you for bringing this to our attention. We sincerely apologize for the frustration this has caused.
We’ve escalated your concern to our accounts team for urgent investigation. A consultant will reach out shortly to verify your banking details, confirm your DebiCheck link, and ensure your payment setup is corrected going forward.
Thank you for your patience, and for being a loyal Teljoy customer.
Teljoy's reply12 May 2025, 09:43
Official
Hello Candice
Thank you for bringing this to our attention. We sincerely apologize for the frustration this has caused.
We’ve escalated your concern to our accounts team for urgent investigation. A consultant will reach out shortly to verify your banking details, confirm your DebiCheck link, and ensure your payment setup is corrected going forward.
Thank you for your patience, and for being a loyal Teljoy customer.
Thank you for bringing this to our attention. We sincerely apologize for the frustration this has caused.
We’ve escalated your concern to our accounts team for urgent investigation. A consultant will reach out shortly to verify your banking details, confirm your DebiCheck link, and ensure your payment setup is corrected going forward.
Thank you for your patience, and for being a loyal Teljoy customer.
CF
Candice F's updateReviewer Update
16 May 2025, 12:10Teljoy sent me an sms on monday 12th of March saying R724.89 is overdue for the new second item I took out in April 2025 yet no debichecks were done when I was approved for the second item. Only when I got the sms, I am being told to pay the overdue amount. Now I must pay R1407 because I didnt get any debicheck on time. Normally its one month later that the debit order should happen which was supposed to be 20th May 2025. I am so disappointed in the service. I would like to cancel my item and get the fridge sent back immediately. Teljoy's services are very bad.
CF
Candice F's update16 May 2025, 12:10
Reviewer Update
Teljoy sent me an sms on monday 12th of March saying R724.89 is overdue for the new second item I took out in April 2025 yet no debichecks were done when I was approved for the second item. Only when I got the sms, I am being told to pay the overdue amount. Now I must pay R1407 because I didnt get any debicheck on time. Normally its one month later that the debit order should happen which was supposed to be 20th May 2025. I am so disappointed in the service. I would like to cancel my item and get the fridge sent back immediately. Teljoy's services are very bad.
Teljoy's replyOfficial
16 May 2025, 13:49Hello Candice
We understand how frustrating it must be to receive a payment notice unexpectedly, especially without a DebiCheck authorisation being processed upfront as expected. We agree that clear communication and correct timing of debit orders are crucial, and we regret that this was not handled properly in your case.
We want to assure you that this matter will be escalated immediately. We will assign it to a senior team member to resolve directly.
We understand how frustrating it must be to receive a payment notice unexpectedly, especially without a DebiCheck authorisation being processed upfront as expected. We agree that clear communication and correct timing of debit orders are crucial, and we regret that this was not handled properly in your case.
We want to assure you that this matter will be escalated immediately. We will assign it to a senior team member to resolve directly.
Teljoy's reply16 May 2025, 13:49
Official
Hello Candice
We understand how frustrating it must be to receive a payment notice unexpectedly, especially without a DebiCheck authorisation being processed upfront as expected. We agree that clear communication and correct timing of debit orders are crucial, and we regret that this was not handled properly in your case.
We want to assure you that this matter will be escalated immediately. We will assign it to a senior team member to resolve directly.
We understand how frustrating it must be to receive a payment notice unexpectedly, especially without a DebiCheck authorisation being processed upfront as expected. We agree that clear communication and correct timing of debit orders are crucial, and we regret that this was not handled properly in your case.
We want to assure you that this matter will be escalated immediately. We will assign it to a senior team member to resolve directly.
CF
Candice F's updateReviewer Update
20 May 2025, 08:02Hi
Please resolve the issue immediately. Do the debichecks and take the full amount for two items without the overdue amount because the debichecks were not done on time. I am annoyed with the service now. Thanks
Please resolve the issue immediately. Do the debichecks and take the full amount for two items without the overdue amount because the debichecks were not done on time. I am annoyed with the service now. Thanks
CF
Candice F's update20 May 2025, 08:02
Reviewer Update
Hi
Please resolve the issue immediately. Do the debichecks and take the full amount for two items without the overdue amount because the debichecks were not done on time. I am annoyed with the service now. Thanks
Please resolve the issue immediately. Do the debichecks and take the full amount for two items without the overdue amount because the debichecks were not done on time. I am annoyed with the service now. Thanks
Teljoy's replyOfficial
20 May 2025, 11:15Hello Candice
Thank you for your message, and we truly apologise for the frustration this has caused.
To move forward and resolve this matter promptly, we kindly ask that you please approve the De*****eck mandate that was sent to you on the 16th of May. Once approved, we will proceed with debiting the correct monthly amount for both items, excluding any overdue charges related to the delay on our side.
We’re committed to getting this sorted out for you without any further inconvenience.
Thank you for your message, and we truly apologise for the frustration this has caused.
To move forward and resolve this matter promptly, we kindly ask that you please approve the De*****eck mandate that was sent to you on the 16th of May. Once approved, we will proceed with debiting the correct monthly amount for both items, excluding any overdue charges related to the delay on our side.
We’re committed to getting this sorted out for you without any further inconvenience.
Teljoy's reply20 May 2025, 11:15
Official
Hello Candice
Thank you for your message, and we truly apologise for the frustration this has caused.
To move forward and resolve this matter promptly, we kindly ask that you please approve the De*****eck mandate that was sent to you on the 16th of May. Once approved, we will proceed with debiting the correct monthly amount for both items, excluding any overdue charges related to the delay on our side.
We’re committed to getting this sorted out for you without any further inconvenience.
Thank you for your message, and we truly apologise for the frustration this has caused.
To move forward and resolve this matter promptly, we kindly ask that you please approve the De*****eck mandate that was sent to you on the 16th of May. Once approved, we will proceed with debiting the correct monthly amount for both items, excluding any overdue charges related to the delay on our side.
We’re committed to getting this sorted out for you without any further inconvenience.
CF
Candice F's updateReviewer Update
20 May 2025, 11:23its requesting that i change my banking pin. I cannot change my banking pin. Please send a debicheck mandate to me again and I will accept it. I didnt accept it last time because they wanted to debit the overdue amount.
CF
Candice F's update20 May 2025, 11:23
Reviewer Update
its requesting that i change my banking pin. I cannot change my banking pin. Please send a debicheck mandate to me again and I will accept it. I didnt accept it last time because they wanted to debit the overdue amount.
CF
Candice F's updateReviewer Update
20 May 2025, 11:42im deaf. Please send emails
CF
Candice F's update20 May 2025, 11:42
Reviewer Update
im deaf. Please send emails
Teljoy's replyOfficial
20 May 2025, 11:45Hello Candice
Thank you for your update, and we completely understand your concern regarding the PIN request and the overdue amount.
A consultant will have the De*****eck mandate resent to you shortly, with the correct amount for the two items — excluding any overdue balance, as discussed. Once you receive it, you’ll be able to approve it without needing to change your banking PIN
Thank you for your update, and we completely understand your concern regarding the PIN request and the overdue amount.
A consultant will have the De*****eck mandate resent to you shortly, with the correct amount for the two items — excluding any overdue balance, as discussed. Once you receive it, you’ll be able to approve it without needing to change your banking PIN
Teljoy's reply20 May 2025, 11:45
Official
Hello Candice
Thank you for your update, and we completely understand your concern regarding the PIN request and the overdue amount.
A consultant will have the De*****eck mandate resent to you shortly, with the correct amount for the two items — excluding any overdue balance, as discussed. Once you receive it, you’ll be able to approve it without needing to change your banking PIN
Thank you for your update, and we completely understand your concern regarding the PIN request and the overdue amount.
A consultant will have the De*****eck mandate resent to you shortly, with the correct amount for the two items — excluding any overdue balance, as discussed. Once you receive it, you’ll be able to approve it without needing to change your banking PIN
CF
Candice F's updateReviewer Update
20 May 2025, 11:46thank you. I will wait for it
CF
Candice F's update20 May 2025, 11:46
Reviewer Update
thank you. I will wait for it
Teljoy's replyOfficial
20 May 2025, 13:35Hello Candice
You're welcome
You're welcome
Teljoy's reply20 May 2025, 13:35
Official
Hello Candice
You're welcome
You're welcome
CF
Candice F's updateReviewer Update
02 Jun 2025, 08:50I got a sms saying I must pay R1404.34 yet they didnt send me a debicheck that was expired on my capitec app. So if there is no debicheck, i must pay double the amount? why??? this is *****. The lady called Selina Dube did not reply to my email when I asked her to send the debicheck. You guys are really not doing your job properly by responding to my emails or complaints
CF
Candice F's update02 Jun 2025, 08:50
Reviewer Update
I got a sms saying I must pay R1404.34 yet they didnt send me a debicheck that was expired on my capitec app. So if there is no debicheck, i must pay double the amount? why??? this is *****. The lady called Selina Dube did not reply to my email when I asked her to send the debicheck. You guys are really not doing your job properly by responding to my emails or complaints
CF
Candice F's updateReviewer Update
02 Jun 2025, 09:52I accepted the new debichecks now but I will not pay the R1404.34. I will only pay the R724 which is for the month of May and then the normal debit order can resume. Its your responsibility to make sure that the person accepts the debicheck. Thanks but your service is really bad. I am not happy
CF
Candice F's update02 Jun 2025, 09:52
Reviewer Update
I accepted the new debichecks now but I will not pay the R1404.34. I will only pay the R724 which is for the month of May and then the normal debit order can resume. Its your responsibility to make sure that the person accepts the debicheck. Thanks but your service is really bad. I am not happy
Teljoy's replyOfficial
02 Jun 2025, 10:04Hello Candice,
The accounts team has been notified and will reach out to you if any further information is needed.
The accounts team has been notified and will reach out to you if any further information is needed.
Teljoy's reply02 Jun 2025, 10:04
Official
Hello Candice,
The accounts team has been notified and will reach out to you if any further information is needed.
The accounts team has been notified and will reach out to you if any further information is needed.