MJ
Monique J

1 reviews | Active since Feb 2022

14 Dec 2023, 16:39

Just when we think its better.it gets twice as bad.

Cant believe this,....just as we thought its getting better-we get proven different...so after teljoy contacted us yesterday to confirm delivery for today 14th by Nucleus couriers,and receiving an sms on the 14th from Nucleus couriers confirming that delivery will take place today 14th,we made arrangements to be available for courier with ID,but by 15:00 still no delivery and decided to call-after more than an hour holding and getting told to hold on and getting told we will call you back just now but we have to call again everytime being send backwards and forwards-NOW,16:19 14th teljoy tells us "there must have been a mistake somewhere because your order has been sent to Durban today by Nucleus couriers and will now only be delivered on the 18th.how is this even exceptable,and about 2 or 3 years ago this exact thing accurd,teljoy putted the wrong adress on my order and they delivered my parcel in cape town while I stayed in Mpumalanga,here we sit with the same exact error again.,...WHAT HAPPENED WITH TELJOY,USED TO BE SUCH A NICE EXPERIENCE WITH THEM BUT LATELY ITS JUST ONE PROBLEM ONTOP OF THE NEXT.and we actualy thought it will turn to the better when they called yesterday but clearly we have been mistaken.And so we wait apparently 4more days as they decided to re-schedule delivery without even informing us due to them sending our order to Durban instead of Mpumalanga.what a dissapointment

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Replies (8)
Teljoy
Teljoy's reply14 Dec 2023, 16:48
Official
We understand your frustration and sincerely apologize for the inconvenience caused. We will look into the matter and revert back to you swiftly.
MJ
Monique J's update14 Dec 2023, 16:51
Reviewer Update
And now we start all over again with the exact same responce "computer reply" as the 1st review on the 11th of December.wow.
Inconvenienced caused and frustration is not nearly the words to be used as relevant anymore.
Teljoy
Teljoy's reply17 Dec 2023, 10:17
Official
We will look into this matter first thing Monday morning and make sure that you get feedback.
MJ
Monique J's update18 Dec 2023, 11:11
Reviewer Update
And yet its now 11:09 and did not get any source of responce from Teljoy at all and also no delivery.The service is lacking customer care and seems to be getting poorer by the day.Will I actualy get my delivery as you scheduled it for today after not showing up on previous delivery date wich was on 14Dec already???
Teljoy
Teljoy's reply18 Dec 2023, 11:45
Official
Our warehouse is checking with the courier and will update your husband with the ETA .
MJ
Monique J's update18 Dec 2023, 12:31
Reviewer Update
Maybe you should be straight forward on this platform aswell and stop with sweet replies as above-YOUR AGENT INFORMED US AFTER WE CONTACTED YOU A FEW MINUTES BACK THAT YOU YET AGAIN FAILED ON YOUR LACK OF SERVICE PROMISES AND THAT MY ORDER IS STILL IN DURBAN WHERE YOU DELIVERED IT ON THE 14TH BY MISTAKE,AND THAT YOU WILL ONCE AGAIN AFTER 2ND DELIVERY DATE SCHEDULED NOT DELIVER TODAY BUT ONLY THE 19TH WICH WILL BE THE 3RD DELIVERY DATE SCHEDULED BY AN TELJOY AGENT.THIS IS ABSELUTELY UNEXCEPTABLE AND WILL NOT BE TAKEN LIGHTLY ANY FURTHER.
MJ
Monique J's update19 Dec 2023, 09:13
Reviewer Update
As statet in previous reviews left and teljoy untill now does not seem to care at all or provide any sence of customer service anymore-hereby just confirming that should we not receive our tv today,19Dec before 17:00 as scheduled by teljoy and courier for 3rd time and confirmed by courier also again this morning,should you fail to deliver today again we will be taking legal steps as it is now beyond unexceptable.
Teljoy
Teljoy's reply19 Dec 2023, 10:03
Official
We have requested our couriers to rather contact you instead so that you may be able to direct them to the correct location due to the driver unable to pick-up the location on their GPS.