Is Teljoy a ****?

Is Teljoy a ****? In November i originally ordered a fridge from them, a few days later i saw a black friday special on the website and called to have a xbox added to the order. It took a month of daily calls to them to get approval (after receiving very cryptic sms's) that don't tell you what is needed. Near the end of December i received a msg saying my order was approved. Yippeee , another call to them to only find out the fridge will be delivered , the completely forgot about the xbox. (or a strategy as the xbox price had by now almost doubled). Fridge arrives a week later, we open the packaging to find that its cracked and bent and the door doesn't close. I was advised not to use it and it will be replaced, since then almost daily calls to find out there is no stock of the model fridge so we had to chose a in-stock smaller model, new contract done. 2 weeks later still no fridge. Back to daily calls to them to find out there is no stock of the replacement again. Now i get invoiced for a broken fridge which i was advised not to use.... **********! i could've bought a new fridge with the amount of airtime I've spent on contacting these guys. Never a manager to escalate to, left msg's for management to contact me to no avail. Brian and Mpho are great and have tried to assist as best they can. I'm not a complainer and have been very patient and nice on the phone but seriously guys is this how you run your business?