Insurance Claim

I logged a claim for my freezer on the 29th July with Teljoy who is the current administrator for Absa Appliance Insurance. They acknowledged my claim on the same day and sent me an sms on the 30th July with the details of the technician appointed to assess my freezer. On the 1st August I get an SMS from the technician to give him a date and time to come to my house. Not even a phone call which is so unprofessional. He then gets there with a lift from someone because he doesnt have his own transport on the 2nd August. From the 2nd August to the 5th August no contact from Teljoy or the technician. on the 6th August I am told they are struggling to get hold of Defy to purchase the part needed. On the 8th August he comes and replaces the part and says that all should be well now and freezer should be working in 2 hours. I waited a full day and then i called TElljoy again and reported that the repair did not work. They insisted that the technician they initially sent has to come back and do the repair as they cannot appoint anyone else. Another week went by and by the 15th August I had, had enough and called Teljoy again. On the 17th August still not technician to come back and look again. In between all this are many broken promises of the technician coming and he does not pitch. On the 21st August I got a message again from the technician and trying to arrange a new date with me. I called Teljoy and told them that I did not want the technician back at my home. They then reluctantly appointed a new technician who came to assess the freezer on the 21st or the 22nd. Teljoy have not one time initiated any sort of contact with me. No message no email to keep me in the loop about the way forward. I call them at least twice a week and today was told that they still donot have approval to continue with my claim. I have had this insurance policy for many year with Absa and for a long time Maxicare was the administrator. Maxicare was fantastic and I didnt have any issues with them. It is utterly shocking the service I have received and even more concerning that such a large organisation like Absa would associate themselves with such a bad service provider. It has now been exactly a month with no joy from Teljoy.