LH
Lincoln H
1 reviews | Active since Dec 2024
22 Dec 2024, 07:21
Increase in rental prices every couple of months.
Very happy with my products yet very unhappy about the billing.
Was on a call with one of the agents regarding a payment I had made now in December, which lead me to ask the agent why my rental has gone up since I first signed up, in return I was told that annual escalation is attached at 10% per annum. Which is acceptable... But I then went and started reviewing my invoices, just to find that after 3 months , my rental increased and then after another couple months it increased again. I've only had my products just over a year and my rental has increased twice.
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Teljoy's replyOfficial
23 Dec 2024, 07:18Hello Lincoln
Thank you for bringing this to our attention, and we’re sorry to hear about your billing concerns. We value your loyalty and satisfaction with our products and want to ensure clarity regarding your account.
A customer care supervisor will review your case and contact you directly to assist further. They’ll work with you to address the discrepancies and provide a full explanation regarding the billing increases.
We appreciate your patience while we investigate this matter, and we’re committed to resolving it as quickly as possible. Thank you for giving us the opportunity to assist!
Thank you for bringing this to our attention, and we’re sorry to hear about your billing concerns. We value your loyalty and satisfaction with our products and want to ensure clarity regarding your account.
A customer care supervisor will review your case and contact you directly to assist further. They’ll work with you to address the discrepancies and provide a full explanation regarding the billing increases.
We appreciate your patience while we investigate this matter, and we’re committed to resolving it as quickly as possible. Thank you for giving us the opportunity to assist!
Teljoy's reply23 Dec 2024, 07:18
Official
Hello Lincoln
Thank you for bringing this to our attention, and we’re sorry to hear about your billing concerns. We value your loyalty and satisfaction with our products and want to ensure clarity regarding your account.
A customer care supervisor will review your case and contact you directly to assist further. They’ll work with you to address the discrepancies and provide a full explanation regarding the billing increases.
We appreciate your patience while we investigate this matter, and we’re committed to resolving it as quickly as possible. Thank you for giving us the opportunity to assist!
Thank you for bringing this to our attention, and we’re sorry to hear about your billing concerns. We value your loyalty and satisfaction with our products and want to ensure clarity regarding your account.
A customer care supervisor will review your case and contact you directly to assist further. They’ll work with you to address the discrepancies and provide a full explanation regarding the billing increases.
We appreciate your patience while we investigate this matter, and we’re committed to resolving it as quickly as possible. Thank you for giving us the opportunity to assist!