INCORRECT INFORMATION FROM DIFFERENT SOURCES

I HAD CALLED TELJOY EASYFIX ABOUT A MONTH AGO REGARDING MY WASHING MACHINE THAT WAS NOT WORKING. I HAD TAKEN OUT AN EASYFIX MAINTENANCE CONTRACT WITH TELJOY AS I HAD PURCHASED THE WASHING MACHINE FROM THEM. COURTNEY HAD ADVISED ME THAT I CAN ONLY REPORT MY MACHINE AFTER 3 PAYMENTS ON THE MAINTENANCE CONTRACT. THIS WASHING MACHINE WAS PURCHASED IN 2008 AND THIS IS ALSO REFLECTING ON THE CONTRACT SENT TO ME FROM TELJOY. I HAD KEPT CALLING TO FOLLOW UP AND SENT EMAILS AS WELL. DID NOT GET ANY RESPONSE OR COURTNEY WOULD TELL ME THAT SHE HAS ESCALATED IT TO HER SUPERVISOR BUT I DID NOT RECEIVE ANY FEEDBACK FROM HER SUPERVISOR. I HAD CALLED YESTERDAY AND COURTNEY ADVISED ME AGAIN THAT THE QUERY IS WITH HER SUPERVISOR. I ASKED TO SPEAK TO THE MANAGER SIBUKE. HE TOLD ME THAT HE WILL CALL ME BACK WITH THE DETAILS. DID NOT RECEIVE A CALL FROM HIM UNTIL THIS MORNING 10:15 TO BE TOLD THAT THE MACHINE IS OLDER THAN 10 YEARS AND CANNOT BE COVERED AND WILL HAVE TO CANCEL MY CONTRACT AND I WILL NOT BE RECEIVING A REFUND LIKE I WAS TOLD I WOULD. DIFFERENT PEOPLE AT TELJOY HAVE BEEN GIVING ME DIFFERENT VERSIONS. TELJOY IS VERY UNPROFESSIONAL AND DONT STICK TO THEIR PROMISES