Incorrect debit order

<p>I'm very disappointed in the service I've received from Teljoy. In April I took out a contract with them. Every month no debit order went off. I contacted them in April May and June to confirm payment and was told that my account was up to date. I contacted them again in June and asked them to check what account number was being debited as I still haven't received any bank notification. The account number which was confirmed was not mine. They said they would reverse the amounts and I would be held liable for their mistake. This is unbelievable and unacceptable! The person who incorrectly captured the details should be held liable! I was honest and informed them of their mistake! I was told by one of the managers by the name of Lizanne that she would handle my query and provide me with feedback. A few days later I phoned her back and was told that she's unavailable but they will ask her to phone me. It's been 6 weeks and I'm still waiting for feedback. My debit order still doesn't reflect on my account. This morning I got a sms from Teljoy saying my account is in arrears. The amount is more then the contract amount. What the hell has Lizanne been doing all this time?! Is it so difficult for her to handle this small query. All I want is for my agreed debit order to go off my account. And I refuse to pay the amounts which they incorrectly debited from someone else. I should not be held liable for their mistake! What happened to customer service? Where I work we accept responsibility for our faults and we pay up when we're in the wrong. Can't Teljoy do the same. I did them a big favour by informing them of the discrepancy. If I was a dishonest person then I could have just left it and had someone else pay my account as neither Teljoy or the other account holder even noticed. </p>