JA
Julian A
1 reviews | Active since Mar 2009
21 Jul 2015, 14:32
Incorrect Billing
My 36 months contract for my television I rented from Teljoy came to an end in April 2015 and ownership was given to me. This month on my invoice I noticed that I was billed R85 for an ongoing service fee on the television without my consent. I contacted the accounts department today and a lady by the name of Gwen informed me that the customer care department was supposed to cancel the service fee when my contract ended. What you are doing is \*****". I am going to name and shame your company on social media if this is not corrected immediately"
Helpful (0)
Replies (1)0
Replies (1)Teljoy's replyOfficial
07 Aug 2015, 11:54Hello adamsj1,
My apologies,I have advised the customer care supervisor to contact and assist with regards to your rental contract.
Thank you.
Regards
Wendy
My apologies,I have advised the customer care supervisor to contact and assist with regards to your rental contract.
Thank you.
Regards
Wendy
Teljoy's reply07 Aug 2015, 11:54
Official
Hello adamsj1,
My apologies,I have advised the customer care supervisor to contact and assist with regards to your rental contract.
Thank you.
Regards
Wendy
My apologies,I have advised the customer care supervisor to contact and assist with regards to your rental contract.
Thank you.
Regards
Wendy
