JA
Julian A

1 reviews | Active since Mar 2009

21 Jul 2015, 14:32

Incorrect Billing

My 36 months contract for my television I rented from Teljoy came to an end in April 2015 and ownership was given to me. This month on my invoice I noticed that I was billed R85 for an ongoing service fee on the television without my consent. I contacted the accounts department today and a lady by the name of Gwen informed me that the customer care department was supposed to cancel the service fee when my contract ended. What you are doing is \*****". I am going to name and shame your company on social media if this is not corrected immediately"

0
Replies (1)
Teljoy
Teljoy's reply07 Aug 2015, 11:54
Official
Hello adamsj1,


My apologies,I have advised the customer care supervisor to contact and assist with regards to your rental contract.

Thank you.

Regards

Wendy