Incomptent and failing results to my account

The Service I receive from teljoy is pathetic. I have spoken to Dineo this morning (08/02/2021) and awaiting a statement nothing as yet and i also spoke to Portia asking a statement she advise i need to speak to customer care. Customer care i spoke to TK he said the only thing he sees on his side is an outstanding amount i need to speak collections so somebody is taking me for ride this is time consuming and wasting my airtime with no solution to the problem. I called in January requesting settlement amount on my account to my surprise the agent advise i should contact SAYA Recoveries because they handling my account. SAYA recoveries has given me settlement amount because teljoy could not give me a settlement amount. Now Berenise Welcome at Teljoy gave me a settlement amount which i have paid and to my understanding Berenise said they will close the account now i am having hiccups with account. I want to speak to a Superior or Management because no one knows what they doing this is making me feel like some of these people are *********** numerous i have a bad experience with TELJOY in the first place why could not give me a settlement amount. Now i just spoke to Lebogang and wants transfer again to customer care all in one day 08/02/2021. i don't think people know what they do...