*********** STAFF

<br> I called in on the 21/12/2015 to report a fault on my Snomaster Ice maker, I was advised that Snomaster was closed & the fault will be logged in Jan. I called in Jan 2016 no fault was logged I requested the call to be re-logged. <br> <br> My unit was fetched by your technician on the 11/01/2016, I requested a loan unit which was delivered on the 15/01/2016 upon opening the package I noticed that there was no power cable supp**** with the loan unit. I called in on 16/01/2016 to query this I was contacted back by one of the service consultants and was advised the technical division was closed and will be contacted back on Monday the 18/01/2016. I received no call on Monday. <br> <br> I have been without an operational product since the 21/12/2015 its almost a month that I will have to pay for something that I could not use, and due to *********** staff I could not make use of the loan unit as well. <br> <br>