LS
Lorinda S
1 reviews | Active since Oct 2018
24 Aug 2022, 14:10
Incompetenet customer care department
Is there not suppose to be a management to handle a settlement amount? Give you a settlement amount and the same there will come extra amounts after you settle the account? What is a settlement amount meaning? 4 different amount from 4 different customer care people. Is there management to handle this or not? Is there not an account department handling this and not customer care with different stories?
Helpful (0)
Replies (2)0
Replies (2)
Teljoy's replyOfficial
24 Aug 2022, 14:34Hello Lorinda , We apologise for the frustration caused. We put great importance on the quality of our service and the satisfaction of our customers and thank you for bringing this to our attention. We will investigate this and get back to you with feedback.
Teljoy's reply24 Aug 2022, 14:34
Official
Hello Lorinda , We apologise for the frustration caused. We put great importance on the quality of our service and the satisfaction of our customers and thank you for bringing this to our attention. We will investigate this and get back to you with feedback.
Teljoy's replyOfficial
24 Aug 2022, 14:46Our customer care supervisor has tried to call you but could not get through to you, when is it a suitable time for him to call you back?
Teljoy's reply24 Aug 2022, 14:46
Official
Our customer care supervisor has tried to call you but could not get through to you, when is it a suitable time for him to call you back?