Incompetence and unprofessionalism

I'm seriously not happy and very much irritated by the level of incompetency the Teljoy employees the way they are handling their business. I bought a new KIC fridge from them only to notice that the unit was a second hand, I informed them the following day of receiving the fridge and it took them a month for them to collect the unit, they also wanted to charge me for a faulty unit that was supposed to be new to me.

At the same time I also took a smart tv with them! The contract stated that I can do an update. Its been a month now since I submitted my upgrade for a bigger smart tv and a new fridge, only to be informed when i called them that all my tickets were closed without being attended to. All the customer service agents at Teljoy are very useless, they don't know their product / work. I'm so ****ed off and irritated by the level of incompetency Teljoy stuff.

Till today no one has bothered to contact me regarding all my issues. The only time they call is when they want payments.

I think it's time I stop paying them so they can understand my frustration.