PM
Pikolomzi M
1 reviews | Active since Mar 2023
08 Oct 2025, 11:13
I’m so ****ed
I took out a Tv from Teljoy now the TV is giving issues. I called them to come and collect and give me a loan device. That was an issue I had to spit fire for then to collet and approve a loan. They took their time to come and collet I also had to spit fire for them to collect.. after a week or two they did. Now I’m left with NO TV my kids are on holiday dololo TV.
Teljoy doesn’t value me as a client I’m so ****en ****ed. Guys plz stay away from this **** place. Their service is ***.
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Replies (4)0
Replies (4)
Teljoy's replyOfficial
08 Oct 2025, 11:23Thank you for reaching out and sharing your experience — even though it’s clear you’ve been deeply frustrated, and understandably so.
First and foremost, we want to sincerely apologize for the inconvenience caused to you and your family, especially during the school holidays. Waiting for a collection and not receiving a loan unit promptly is not the service standard we aim to deliver, and we acknowledge that we've let you down in this instance.
We understand how important it is to have working equipment, especially when children are at home. Your time and trust matter to us, and it's clear from your message that we've missed the mark on both.
Please allow us the opportunity to correct this urgently, One of our technical Manager will get in contact with you and resolve the issue
First and foremost, we want to sincerely apologize for the inconvenience caused to you and your family, especially during the school holidays. Waiting for a collection and not receiving a loan unit promptly is not the service standard we aim to deliver, and we acknowledge that we've let you down in this instance.
We understand how important it is to have working equipment, especially when children are at home. Your time and trust matter to us, and it's clear from your message that we've missed the mark on both.
Please allow us the opportunity to correct this urgently, One of our technical Manager will get in contact with you and resolve the issue
Teljoy's reply08 Oct 2025, 11:23
Official
Thank you for reaching out and sharing your experience — even though it’s clear you’ve been deeply frustrated, and understandably so.
First and foremost, we want to sincerely apologize for the inconvenience caused to you and your family, especially during the school holidays. Waiting for a collection and not receiving a loan unit promptly is not the service standard we aim to deliver, and we acknowledge that we've let you down in this instance.
We understand how important it is to have working equipment, especially when children are at home. Your time and trust matter to us, and it's clear from your message that we've missed the mark on both.
Please allow us the opportunity to correct this urgently, One of our technical Manager will get in contact with you and resolve the issue
First and foremost, we want to sincerely apologize for the inconvenience caused to you and your family, especially during the school holidays. Waiting for a collection and not receiving a loan unit promptly is not the service standard we aim to deliver, and we acknowledge that we've let you down in this instance.
We understand how important it is to have working equipment, especially when children are at home. Your time and trust matter to us, and it's clear from your message that we've missed the mark on both.
Please allow us the opportunity to correct this urgently, One of our technical Manager will get in contact with you and resolve the issue
PM
Pikolomzi M's updateReviewer Update
09 Oct 2025, 08:37I must say I’m really disappointed with how this issue has been handled. Spoken to Danielle logistics officer she promised to expedite this issue with agency but I guess she was just buying time or just giving me lip service. I truly believe if it was someone else of different race this would have been sorted speedily. They just don’t value clients.
PM
Pikolomzi M's update09 Oct 2025, 08:37
Reviewer Update
I must say I’m really disappointed with how this issue has been handled. Spoken to Danielle logistics officer she promised to expedite this issue with agency but I guess she was just buying time or just giving me lip service. I truly believe if it was someone else of different race this would have been sorted speedily. They just don’t value clients.
Teljoy's replyOfficial
09 Oct 2025, 08:54We are truly sorry to hear about your experience and the frustration it has caused. Please know that your concerns are being taken very seriously. At Teljoy, we are committed to treating every customer with fairness, respect, and urgency — and we regret that you feel this standard was not met in your interaction with us.We are currently reviewing the matter with our logistics team, including Danielle, to understand exactly what went wrong and why the issue was not resolved as promised. While we understand your frustration, we want to assure you that race or any form of ************** has no place in our company, and we are deeply concerned that you were made to feel otherwise.Your feedback is not only important — it’s necessary for us to improve. We will be following up with you shortly with a resolution and next steps.Thank you again for your patience, and please accept our sincere apologies for the inconvenience caused.
Teljoy's reply09 Oct 2025, 08:54
Official
We are truly sorry to hear about your experience and the frustration it has caused. Please know that your concerns are being taken very seriously. At Teljoy, we are committed to treating every customer with fairness, respect, and urgency — and we regret that you feel this standard was not met in your interaction with us.We are currently reviewing the matter with our logistics team, including Danielle, to understand exactly what went wrong and why the issue was not resolved as promised. While we understand your frustration, we want to assure you that race or any form of ************** has no place in our company, and we are deeply concerned that you were made to feel otherwise.Your feedback is not only important — it’s necessary for us to improve. We will be following up with you shortly with a resolution and next steps.Thank you again for your patience, and please accept our sincere apologies for the inconvenience caused.
PM
Pikolomzi M's updateReviewer Update
09 Oct 2025, 11:00I have tried to do an upgrade from Skyworth to Sumsang the difference in price is not more than R100 to what I was paying.
I don’t have confidence in the Skyworth brand anymore and I want to change. And my application has been declined. The least you could do it approve the upgrade. It’s not like I’ll be getting it for free. You have caused me so much stress. I would like you guy to make amends with this issue.. and grant me that upgrade.
I don’t have confidence in the Skyworth brand anymore and I want to change. And my application has been declined. The least you could do it approve the upgrade. It’s not like I’ll be getting it for free. You have caused me so much stress. I would like you guy to make amends with this issue.. and grant me that upgrade.
PM
Pikolomzi M's update09 Oct 2025, 11:00
Reviewer Update
I have tried to do an upgrade from Skyworth to Sumsang the difference in price is not more than R100 to what I was paying.
I don’t have confidence in the Skyworth brand anymore and I want to change. And my application has been declined. The least you could do it approve the upgrade. It’s not like I’ll be getting it for free. You have caused me so much stress. I would like you guy to make amends with this issue.. and grant me that upgrade.
I don’t have confidence in the Skyworth brand anymore and I want to change. And my application has been declined. The least you could do it approve the upgrade. It’s not like I’ll be getting it for free. You have caused me so much stress. I would like you guy to make amends with this issue.. and grant me that upgrade.