Ignoring me after promises

I am a long standing customer of Teljoy and this is by far the worst experience I ever had!! On the 20th of November 2017 Teljoy advertised goods on special. I then ordered a fridge and was corresponding with Palesa Sematla and was promised delivery within a week of their stock arriving. Every two days I am mailing her until eventually she just blatantly read and ignored my mails! How terrible. I now had to go buy a fridge cash that was not money in the budget. I go to Teljoy for convenience. I now feel worried as I have other stuff from Teljoy and am scared what if there really is a problem then I will be ignored. I am now at a point where I just want to finish paying my stuff and not deal with them anymore even referring any more of my friends to them. I am totally disgusted not even was I called and asked if I wanted another fridge I am now just pushed aside. Awaiting a response from Teljoy if there is any. Regards Allison