If you never want to Sleep Buy a Bed at Teljoy

So i have purchased a double bed Set from Teljoy January 2018,was very pleased with the previous service i have received during my 36 months with them so i thought i might take on another contract through them.

bed slept very comfortable for about 3-4 Month's

5 month's later,this very newly bed started forming holes where you are layed down on the bed,causing back pains and very uncomfortable nights,so the mattrass cant be turned around only rotated,so every three months you need to rotate the problem to you're lower body.

even if you are not on the bed and all the linen and duvey's are off you can clearly see the dents where you have slept the last few months and you cannot avoid it anyhow you have to sleep inside it.

so i have contacted Teljoy and lodged a complaint.

they sent out a person from their supplier to my house to have a look at the bed,so according to him there is nothing wrong with the bed the springs are in tack etc....but he could see the holes thats formed in the bed and took pictures off the bed,and he replies to Teljoy there is nothing wrong with the bed and after three months you're body forms in the mattrass.so here is my concern........i weigh 74KG my girlfriend weighs 58KG and we form holes in the bed on both sides where we sleep?????is it normal for a brand new bed to form holes after 5 months and give you sleepless nights and back pains everyday?why would you ever want to pay for something that brings you discomfort. So my complaint is being dealt with as "just a discomfort complain"and apparently there is nothing wrong with the bed,Wow thats great Client Service hey.

so i must just keep on paying for something that keeps me up at night,and they are not doing anything about that,so they dont actually care if you the client are satisfied with what you are paying for i am really disappointed and i will never ever refer Teljoy to single human i know!

that was the first and last straw,wont buy anything from Teljoy again.