CA
Carnita A
1 reviews | Active since Mar 2016
09 Dec 2025, 09:26
I want my fridge or refund!! Don’t buy from Teljoy!!
On the 25th November I received delivery of a damaged fridge. I the. Immediately logged this and sent images. To date I have received no proper feedback at all no confirmed ETA and their staff are so *********** and really not very responsive. I need you then to coke and get this damaged item!! For a returning customer purchasing for the 4th time your service has seriously downgraded!!
Helpful (0)
Replies (3)0
Replies (3)
Teljoy's replyOfficial
09 Dec 2025, 09:48Hello Carnita
We sincerely apologise for the inconvenience and frustration caused. Receiving a damaged fridge and then not getting clear feedback is unacceptable, especially as a loyal customer who has supported us multiple times.
We sincerely apologise for the inconvenience and frustration caused. Receiving a damaged fridge and then not getting clear feedback is unacceptable, especially as a loyal customer who has supported us multiple times.
Your case has been escalated urgently. Our team will arrange for the damaged unit to be collected, and we will confirm the next steps regarding either a replacement or a refund. You will receive an update with a confirmed timeline as soon as possible.
Thank you for your patience — we’re truly sorry that your experience has not matched the standard you deserve.
Management will reach out to resolve this matter with urgency.
Teljoy's reply09 Dec 2025, 09:48
Official
Hello Carnita
We sincerely apologise for the inconvenience and frustration caused. Receiving a damaged fridge and then not getting clear feedback is unacceptable, especially as a loyal customer who has supported us multiple times.
We sincerely apologise for the inconvenience and frustration caused. Receiving a damaged fridge and then not getting clear feedback is unacceptable, especially as a loyal customer who has supported us multiple times.
Your case has been escalated urgently. Our team will arrange for the damaged unit to be collected, and we will confirm the next steps regarding either a replacement or a refund. You will receive an update with a confirmed timeline as soon as possible.
Thank you for your patience — we’re truly sorry that your experience has not matched the standard you deserve.
Management will reach out to resolve this matter with urgency.
CA
Carnita A's updateReviewer Update
09 Dec 2025, 10:00I have spoken to 3 different people from your “technical department” (Dudu, Gift and Dylan) with no positive results at all. You guys are messing customers around with their hard earned money and you don’t give a damn! Fire all the staff that you have because they are all highly *********** and this is coming from someone that works in retail!!!
CA
Carnita A's update09 Dec 2025, 10:00
Reviewer Update
I have spoken to 3 different people from your “technical department” (Dudu, Gift and Dylan) with no positive results at all. You guys are messing customers around with their hard earned money and you don’t give a damn! Fire all the staff that you have because they are all highly *********** and this is coming from someone that works in retail!!!
CA
Carnita A's updateReviewer Update
09 Dec 2025, 10:01This will also be the absolute last time I’m purchasing from you guys. I also want to stop the current contract I have with you and send the goods back I want nothing to do with Teljoy
CA
Carnita A's update09 Dec 2025, 10:01
Reviewer Update
This will also be the absolute last time I’m purchasing from you guys. I also want to stop the current contract I have with you and send the goods back I want nothing to do with Teljoy