I rented a television from Teljoy, on the day of delivery, they said to me that I have to take out an insurance on the unit in case of theft or damage

I rented a television from Teljoy, on the day of delivery, they said to me that I have to take out an insurance on the unit in case of theft or damage. When I relocated, the unit was damaged beyond repair, I phoned them and then I was told that I do not have insurance on the unit, but I was forced to take out insurance on the day of delivery which was included in my monthly rental. Due to the aforementioned, I stopped payment and they decided to list me on the ***** Prevention Website, they did not do their job, but they punish me for their mistake, this is totally unacceptable, being treated like a ******** by Teljoy. I have spoken to them on numerous occations, but they ignore me totally.