I made a manual payment to Teljoy back in march with the reference number they provided no one reached out to me to advise me that the payment wasn’t located and that they would be marking my credit file that I missed a payment they made my points drop so

Thank you for bringing this matter to our attention. We sincerely apologies for the inconvenience and frustration caused. Please be assured that we take matters relating to our customers’ accounts and credit records very seriously. Once we have reviewed your payment, we will provide feedback and work towards resolving this matter as quickly as possible.