I hope that teljoy can see this and help me to arrange a payment plan

I have been with teljoy for almost a year i always kept my acount up to date nou about a month ago the company where work had short time for about 2 months im a single father with 2 daughters and i tried to pay something but i couldn't then the company did a retrenchment and i then had to get another job i got a new job im now trying to get my acount up to date but teljoy refuses to let my bring my acount up to date my bill is R1106 i said il give 300 every week and R500 if my expenses can do it but they refuse i have been waiting for an agent to come back to me for more then 2 months their service is one of the worst customer services all they care about is their money not their customers happiness it's not like i stopped paying im now trying to bring my acount up to date but yah if they can just allow me and hive me the chance to bring my acount uo to date by paying more every then whatbmy installment is then it would be great it's stuff i need like my stove and all that i use that to make food for my self and kids so i hope teljoy sees this and can get back to me and help me arrange a payment play like il pay more every month until im up to date it's not like i asked to get devorced well currently still busy with it and also not like i asked to work shot time and loose my job with retrenchment this stuff happenes so i can't see why teljoy can't understand that my number is incase teljoy views this is ***