I have NEVER

Hi cant even begin to tell you the bad experience I have had with Teljoy. We app**** for something in the middle of October 2017. Eventually on the 8th November, someone asked me to send supporting docs which was done straight away. Took a month to get the account approved (after a lot of effort from my side). Once approved - No stock of item, please wait 5 days. To date no one has gotten back to me. So I check with them this morning. Item is in stock but no application on the system for me. So, please can we do it again?????? How on earth do you treat new business?