TB
Timothy B
1 reviews | Active since Aug 2020
15 Jul 2025, 17:07
I had a collection scheduled for today and Teljoy simply didn’t pitch
I had a collection scheduled for today and Teljoy simply didn’t pitch. I also requested a callback to confirm the collection time, but nobody called me. This isn’t the first time I’ve experienced poor service from Teljoy, and it probably won’t be the last if nothing changes. Their lack of communication and follow-through shows a complete disregard for their customers. Honestly, it feels like they go out of their way to make things difficult. Buy, don't rent.
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Teljoy's replyOfficial
16 Jul 2025, 07:52Thank you for taking the time to share your experience — we’re truly sorry for the frustration and inconvenience caused.
We understand how disappointing it is to expect a scheduled collection and receive no follow-up or service, especially after you proactively requested a callback. This is not the standard of service we aim to provide, and we acknowledge that we’ve let you down.
Please rest assured that we’re taking your feedback seriously. We’ve escalated the matter internally to investigate why the collection did not proceed as planned and why your callback request was not honored. Our team will be in contact with you shortly to reschedule the collection at a time that suits you — and this time, we will follow through.
Teljoy's reply16 Jul 2025, 07:52
Official
Thank you for taking the time to share your experience — we’re truly sorry for the frustration and inconvenience caused.
We understand how disappointing it is to expect a scheduled collection and receive no follow-up or service, especially after you proactively requested a callback. This is not the standard of service we aim to provide, and we acknowledge that we’ve let you down.
Please rest assured that we’re taking your feedback seriously. We’ve escalated the matter internally to investigate why the collection did not proceed as planned and why your callback request was not honored. Our team will be in contact with you shortly to reschedule the collection at a time that suits you — and this time, we will follow through.