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Lukas Van der Westhuizen

1 reviews | Active since Jun 2020

30 Sept 2020, 07:43

I am sure I wil get my TV before I am retired

Jan 2020 I noticed my TV I am renting from teljoy is acting up, (LCD) has had a big purple mark on the screen the longer you watch the bigger it gets.. So I called teljoy and master care came to collect my TV with no replacement so I told them bring a replacement before you take my TV, all went wel the send TV back to me saying there is no problem I showed the person that wanted to give it back to me and the took it back again.. Then 3 weeks later they bring it back to me saying ahhhh your network problem has been resolved... So I send it back again.... I am still siting with the rental TV that was given to me in jan 2020, after lockdown I called to find out if they fixed my TV or not, my TV was given back to me but now the screen is cracked.,all good mastercare said they broke it... Now between the 2 of them customer care has been pethetic I have been calling every 2 weeks to find out what is hapening I was told that I wil get a new TV I had a 49" TV they wil replace it with a new 55" TV... So almost a month ago they rock up with the TV but it is used you can se scratches on the TV. They want to give me a second hand TV after my contract expired and what garentees do I get that it would last longer then 3 months. I have had my TV contract 36 months and never skipped one payment and this is the services we get now my TV is paid off and I still don't have what I paid for new TV or old they took back my broken TV I am siting with there loan unit, let me also add the TV turns off when you use it, atleast 10 times a day so that is the kind of ****ty services we get I don't owe teljoy anything but they just don't want to give me the new tv... I have email proof and phone recordings. Every time you call in you have to explain your storie again then they tel you ahhh they don't see anything on the system they wil have to call Master care and get back to me... All the airtime I had to spend on them and time that they have wasted, I would never recommend them to anyone... even today 30 September 2020 I am waiting for my new unit.....

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Replies (3)
Teljoy
Teljoy's reply30 Sept 2020, 16:29
Official
Good day Lukas, 

We have been in contact and we are investigating the issue and will be in contact. 

Kind Regards,
The Teljoy Team 
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Lukas Van der Westhuizen's update07 Oct 2020, 10:00
Reviewer Update
Teljoy contacted me to fix there errors the next day but that was were it stop I only received my call from them still no unit or eta on when I can get my unit ....and on top of it I cant phone in anymore to find out what is going on due to them launching a debit order for the tv that was paid off( debit order was only supposed to be +-209+tv insurance I guess around 300 max )they tried to debit me 558 for my washing machine and the tv that was paid off last month(debit order bounced ) and they are telling me that I need to get my account up to date before the can assist me(when I call in ), but what I don't understand is I must keep paying for there mistakes .they launched the debit order wrong so I paid R110 for the debit order that bounced and now it's my problem

LVdW
Lukas Van der Westhuizen's update28 Oct 2020, 10:54
Reviewer Update
Teljoy is wasting my time and money.... I was told +-2 weeks ago that my new TV has arrived to there warehouse all that needs to be done is to get delivered to my. I called today to find out if the driver got lost on he's way to my place and then I get told they are stil waiting for stock to come in its been over 9 months that i have send in my TV and all that teljoy expects is the next payment for that TV but it has been payed of 2 months ago and they are still billing me for a paid off TV I do understand I need to claim ownership but they can't even help me with that due to me not receiving my new unit yet.... So there is no way forward it seems to me... I have never heard so many excuses In my live... I have mails and phone recordings and they are a joke... I do understand the covid pedemic took a toll on some bussness but we are your customer not your friends don't lie to us about what's going on