I am SAD and I am not ready to feel annoyed

Good Morning

I have spoken to a number of people who have tried to assist me with no success, I am not even sure if they really did try at this stage.

@ 11:30am – 09.06.2020 I spoke to a lady by the name of Tine; I trust I recorded that correctly from your sales dept. who was supposed to have had someone from the creditors dept. call me or my partner back in regards the additional items we have requested to have added onto our account.

Yesterday @13:30 I spoke Melissa in the technical dept. she said she cannot assist of cause with a follow up on the application and she passed the phone to a gentleman that was next to her conveniently Lucky, who promised to call me back after I furnished him with the details he needed to access my account and to check on the delay for not having received any response as; as well I was guaranteed a turnaround time for a call back from the time I called of 30 minutes a maximum of 45 minutes at least.

Just this morning, I have spoken to so many people, the line gets cut off or I am transferred to a different dept. Vuyo in Customer care transferred me to Sphiwe in “Collections”; she said; who was transferring be back to Vuyo, but cut the line, I called again spoke to Portia in Collections who sent a email to the sales dept. when I asked if there’s a possibility I can speak to someone; she did advise me that they are working remotely from home but she is putting me through, Only to put me through to a dead line. Should I call again, is our application approved or should I look to receive the services from elsewhere. And all these people I spoke to couldn’t help in anyway cause they just check if the account is up to date then I need to be transferred.

Trust this mail will be attended to and we at least get some assistance. I would appreciate being assisted.