CF
Candice F
1 reviews | Active since May 2015
23 Feb 2026, 11:41
How does their debit order work?
Every month there are debit orders yet this is the third time Teljoy tells me to pay the overdue amount this time. It does not make sense. How does their debit order system work?
Helpful (0)
Replies (3)0
Replies (3)
Teljoy's replyOfficial
23 Feb 2026, 12:33Thank you for bringing this to our attention — we completely understand how frustrating this must feel.We do apologise for the inconvenience caused.We’d really like to look into this for you and check exactly what happened on your account. One of our account managers will be in contact with you shortly to assist further.
Best regards,
Teljoy's reply23 Feb 2026, 12:33
Official
Thank you for bringing this to our attention — we completely understand how frustrating this must feel.We do apologise for the inconvenience caused.We’d really like to look into this for you and check exactly what happened on your account. One of our account managers will be in contact with you shortly to assist further.
Best regards,
CF
Candice F's updateReviewer Update
23 Feb 2026, 12:38I got their reply just now they said amount was deducted, it hasnt reflected on our side can we please give it at least tomorrow to reflect. Apologies for the inconvenience. Thank you.
CF
Candice F's update23 Feb 2026, 12:38
Reviewer Update
I got their reply just now they said amount was deducted, it hasnt reflected on our side can we please give it at least tomorrow to reflect. Apologies for the inconvenience. Thank you.
Teljoy's replyOfficial
23 Feb 2026, 12:52 Not a problem We will allow until tomorrow for it to reflect and will provide you with feedback as soon as we receive it.
Best regards,
Teljoy's reply23 Feb 2026, 12:52
Official
Not a problem We will allow until tomorrow for it to reflect and will provide you with feedback as soon as we receive it.
Best regards,