PF
Patrick F
1 reviews | Active since Oct 2022
20 May 2026, 18:19
Hostage situation
I have tried numerous times to transfer my products into my own name as my contract came to an end at the beginning of April.
Yet besides my multiple emails to customer service and my dedicated sales agent I received no response.
On top of this teljoy is still trying to bill me the full amount two months in a row now for these products (over 1000 rand) which when called customer service she said is a mistake that they have yet to correct. I received ANOTHER sms asking me to pay this instalment which is false.
They are just trying to get you in and make it impossible to leave their service.
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Replies (2)
Teljoy's replyOfficial
21 May 2026, 07:25 Hi there,
We sincerely apologies for the frustration and inconvenience you’ve experienced. We understand how upsetting it must be to repeatedly request assistance regarding your account transfer and billing, only to feel ignored and continue receiving incorrect payment notifications. Please note that our customer care manager will contact you and assist you
We sincerely apologies for the frustration and inconvenience you’ve experienced. We understand how upsetting it must be to repeatedly request assistance regarding your account transfer and billing, only to feel ignored and continue receiving incorrect payment notifications. Please note that our customer care manager will contact you and assist you
Teljoy's reply21 May 2026, 07:25
Official
Hi there,
We sincerely apologies for the frustration and inconvenience you’ve experienced. We understand how upsetting it must be to repeatedly request assistance regarding your account transfer and billing, only to feel ignored and continue receiving incorrect payment notifications. Please note that our customer care manager will contact you and assist you
We sincerely apologies for the frustration and inconvenience you’ve experienced. We understand how upsetting it must be to repeatedly request assistance regarding your account transfer and billing, only to feel ignored and continue receiving incorrect payment notifications. Please note that our customer care manager will contact you and assist you
PF
Patrick F's updateReviewer Update
21 May 2026, 08:59I haven’t received any communication regarding customer care just a frank email closing my account and nothing mentioning the extra payment I made that when I phoned the lady assisting me said would need to be processed for a refund.
PF
Patrick F's update21 May 2026, 08:59
Reviewer Update
I haven’t received any communication regarding customer care just a frank email closing my account and nothing mentioning the extra payment I made that when I phoned the lady assisting me said would need to be processed for a refund.