HORRIBLE SERVICE, HORRIBLE BUSSINESS ETHICS, POORLY TRAINED STAFF

I HAVE NEVER IN MY LIFE HAD SUCH A POOR SERVICE. THESE PEOPLE ARE TERRIBLE THEY ARE POORLY TRAINED, THEY DAMAGE YOUR APPLIANCES. AND THEY JUST DON'T GIVE A ****. YOU PAY FOR NEW APPLIANCES, WHEN THEY CAN'T DELIVER ON THEIR MAINTENANCE PLANS, THEY GIVE YOU SECOND HAND DAMAGE GOODS FROM OTHER PEOPLE OR STORES THAT THEY REPAIRED, THEY DON'T CALL BACK. THEY PROMISE YOUR GOODS BACK WITH IN 3 DAYS AND A MONTH AND TWO WEEKS LATER THEY STILL HAVE EXCUSES. YOU PAY FOR A PRODUCT AND YOU RECEIVE THE OPPOSITE!!!!!!!! I AM DEMANDING MY MONEY BACK FOR THE MAINTENANCE PLAN I PAID FOR NOTHING!!!!!!!!!! WE HAVE PAID IT FOR MANY YEARS. AFTER A LOT OF COMPLAINTS FROM OUR SIDE, THEY DELIVERED A TV ONCE AGAIN, BUT NOW THEY HAVE THE EXCUSE OF SORRY YOUR BOLTS DON'T FIT THE TV TO MOUNT THE TV TO THE WALL, YOU HAVE A STAND PUT IT ON YOUR STAND, NOT THEIR PROBLEM TO SORT A TV THAT THEY TOOK FROM US IN A PERFECT CONDITION THAT WAS PERFECTLY MOUNTED ON A WALL DIDN'T HAVE A SCRATCH WHAT SO EVER ON IT. THE ONLY PROBLEM IT HAD WAS THE REMOTE AND THE ON AND OFF BUTTON ON THE TV. NOW I SIT WITH A TV THAT IS JUST LEFT ON MY COUCH, NOT TESTED AT ALL TO MAKE SURE IT WORKS.!!!!!!! WHAT THE **** IS WRONG WITH PEOPLE!!!!!!!!