1 reviews | Active since Feb 2023
Horrible service
Teljoy is fast when it comes to debit orders but when it comes to repairing or replacing something then they take time. I have a tumble dryer that started malfunctioning within the first 4 months i had it, after reporting the issue it took a while for a tech to come out and inspect the unit. Without touching the tumble dryer the tech decided he knew what was wrong and ordered parts. After weeks of waiting he installed the part, the issue still continued and new issues started. I reported this again and thats where i have been stuck for months now. I phone every week and every week i get informed that a technician will contact me to schedule that very same day and that never happens. I sent an email to complain about this so in response my ticket was closed and i had to log the faulty appliance yet again. I was told last week that this repair was flagged at utmost urgency and no job will be allocated before this one. Up till now no one has made contact to schedule the repair or replace the device. This is absolutely horrible service from the technical side. Very fast at taking debit orders but very slow on delivering on promises. I was also told that i will be getting refunded on the time the appliance isnt working but this also doesn't happen
We sincerely apologize for the frustration and inconvenience you’ve experienced. This is not the level of service we aim to provide, and we completely understand your concerns.We appreciate your patience and want to assure you that your case remains a top priority. We will escalate this matter immediately to ensure that a technician contacts you as soon as possible. Additionally, we will follow up on the refund for the downtime of your appliance, as promised.
We’ll personally ensure that this is resolved as quickly as possible. Thank you for bringing this to our attention
We sincerely apologize for the frustration and inconvenience you’ve experienced. This is not the level of service we aim to provide, and we completely understand your concerns.We appreciate your patience and want to assure you that your case remains a top priority. We will escalate this matter immediately to ensure that a technician contacts you as soon as possible. Additionally, we will follow up on the refund for the downtime of your appliance, as promised.
We’ll personally ensure that this is resolved as quickly as possible. Thank you for bringing this to our attention
I do receive multiple emails on new promotions and that my price will be increasing to uphold the great service but im not getting that great service as stated in those mails.
I do receive multiple emails on new promotions and that my price will be increasing to uphold the great service but im not getting that great service as stated in those mails.