HORRIBLE SERVICE
Disgusting service you get told your application is approved and everything has no issues and your order will be processed shortly then you call in to get an update on when to expect the items and then get told your only approved for a certain amount with no reason as to why and all you get is im sorry for the inconvenience I recieved both an wmail and sms to say ive been approved and now is a complete 180 Lost full trust in this company and really hesitant to ever use them at all now Its horrible customer service to give false information in written text form and then getting told the opposit on the phone
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Replies (3)
Teljoy's replyOfficial
22 Mar 2024, 13:12Good day Richard
We fully understand and empathize with your frustration and disappointment. It's unacceptable for us to provide inaccurate information, and we can imagine how this has led to a loss of trust in our company. Please know that this is not the standard of service we aim to provide, and we are truly sorry for any inconvenience or confusion this situation has caused you.
Rest assured, we have personally addressed your concerns with the relevant teams to ensure that steps are taken to prevent similar issues from occurring in the future.
Once again, we apologize for the inconvenience and disappointment you've experienced. We truly appreciate your feedback and the opportunity to regain your trust.
We fully understand and empathize with your frustration and disappointment. It's unacceptable for us to provide inaccurate information, and we can imagine how this has led to a loss of trust in our company. Please know that this is not the standard of service we aim to provide, and we are truly sorry for any inconvenience or confusion this situation has caused you.
Rest assured, we have personally addressed your concerns with the relevant teams to ensure that steps are taken to prevent similar issues from occurring in the future.
Once again, we apologize for the inconvenience and disappointment you've experienced. We truly appreciate your feedback and the opportunity to regain your trust.
Teljoy's reply22 Mar 2024, 13:12
Official
Good day Richard
We fully understand and empathize with your frustration and disappointment. It's unacceptable for us to provide inaccurate information, and we can imagine how this has led to a loss of trust in our company. Please know that this is not the standard of service we aim to provide, and we are truly sorry for any inconvenience or confusion this situation has caused you.
Rest assured, we have personally addressed your concerns with the relevant teams to ensure that steps are taken to prevent similar issues from occurring in the future.
Once again, we apologize for the inconvenience and disappointment you've experienced. We truly appreciate your feedback and the opportunity to regain your trust.
We fully understand and empathize with your frustration and disappointment. It's unacceptable for us to provide inaccurate information, and we can imagine how this has led to a loss of trust in our company. Please know that this is not the standard of service we aim to provide, and we are truly sorry for any inconvenience or confusion this situation has caused you.
Rest assured, we have personally addressed your concerns with the relevant teams to ensure that steps are taken to prevent similar issues from occurring in the future.
Once again, we apologize for the inconvenience and disappointment you've experienced. We truly appreciate your feedback and the opportunity to regain your trust.
's updateReviewer Update
22 Mar 2024, 13:26Hi I am in the sales industry myself and once trust has been brocken it is extremely hard to regain it as this doesnt resolve in assisting me
To speak to the team and make sure it doesnt happen again only probably will help others but what about me as i am a client who is now seen as just not to be assisted
I placed faith in your company only to be basically betrayed with false information and now my issue wont be resolved just other
Kinda makes me think what would happen if i had recieved the items i never asked for
To speak to the team and make sure it doesnt happen again only probably will help others but what about me as i am a client who is now seen as just not to be assisted
I placed faith in your company only to be basically betrayed with false information and now my issue wont be resolved just other
Kinda makes me think what would happen if i had recieved the items i never asked for
's update22 Mar 2024, 13:26
Reviewer Update
Hi I am in the sales industry myself and once trust has been brocken it is extremely hard to regain it as this doesnt resolve in assisting me
To speak to the team and make sure it doesnt happen again only probably will help others but what about me as i am a client who is now seen as just not to be assisted
I placed faith in your company only to be basically betrayed with false information and now my issue wont be resolved just other
Kinda makes me think what would happen if i had recieved the items i never asked for
To speak to the team and make sure it doesnt happen again only probably will help others but what about me as i am a client who is now seen as just not to be assisted
I placed faith in your company only to be basically betrayed with false information and now my issue wont be resolved just other
Kinda makes me think what would happen if i had recieved the items i never asked for
Teljoy's replyOfficial
22 Mar 2024, 13:48We will never deliver products you never asked and we have also escalated the matter to management for further assistance.
Teljoy's reply22 Mar 2024, 13:48
Official
We will never deliver products you never asked and we have also escalated the matter to management for further assistance.