Horrible experience 😡😡😡

What can I say, Wich started as a pleasure turned out to be a disaster.

After receiving emails, calles, msges informing me that my account is in arrears since February 2023. I then send proof of payment done showing I'm not in arrears and everything is paid accordingly.

Still will the calls come in daily non stop, rude consultants from the collection department accusing me that I'm still in arrears.

After sending them emails with proof of payment attached and telling them when they call me I have paid my account up to dat, they again still called still emails still msged me.

I then asked from February until today for a statement so that I can see what's going on, nothing relieved, I emails another 2 times requesting a statement, nothing, they email back responding that the Statment will be send, was never send.

Then finally today I received a statement since February 2023, again by a Bradwyn Mitchell in Red my account is in arrears and when will payment be done.

Again for the 4th time I rep**** with the proof of payment attachments that I'm not in arrears and it's getting so anointing getting called, msged and emails accusing me I'm in arrears.

Just for Bradwyn Mitchell to reply to my email telling me it's because I didn't use the correct Ref on all my payments. Whaaaat??? 😡

So since January 2023 you received payments with my details attached and you didn't know where to allocate the payments to? So you just leave it and keep accusing me. Seriously!!!!

Not just that after how many emails I send and called I answered I then said that I'm going to complain the way the treat there customers. Just for very rude Bradwyn Mitchell to reply to my emails telling me to be careful threatening them, that's was not a Threat!!!

It was a customer that had enough being accused!!!

No customer service what so ever, very rude consultants and super unprofessional.

Worst experience I ever had.😡😡😡