Hellopeter
Share Your Experience
JK
Johan K

1 reviews | Active since Nov 2023

30 Nov 2023, 15:47

Horrible customer Service

Seriously horrible customer service. The online application went smoothly and was easy, but once you signed the contract, you can forget about getting any info from them. They have an online chat option which is horrible. The response is like talking to a Bot with generic pre-written and compiled answers. The person you speak to does not answer your questions with an intellectual response. There is no way of tracking your order just a simple answer it takes 10 working days because they use an external courier. As a so-called "customer-driven" company, i would think there would be some assistance tracking orders and providing proper feedback. Please look into your business operation structures, there are a lot of improvements that can be made. We do not mind waiting for stock but at least try and provide updates and reasons for delays. It's better keeping an customer informed about their order than trying to push it under the rug.

0
Replies (6)
Teljoy
Teljoy's reply30 Nov 2023, 16:17
Official
Hello Johan, We understand your frustration and sincerely apologize for the inconvenience caused. We will look into the matter with our sales team and revert back to you swiftly.
JK
Johan K's update30 Nov 2023, 16:20
Reviewer Update
I have been on hold with customer service for the past 3 days and can't get through to them, we have tried everything even trying different departments but no luck.
Teljoy
Teljoy's reply01 Dec 2023, 07:23
Official
The matter has been escalated to our sales team and they will contact you today with feedback.
JK
Johan K's update01 Dec 2023, 12:37
Reviewer Update
Still no call from your sales team at all
Teljoy
Teljoy's reply01 Dec 2023, 16:02
Official
Our sales team is looking into the matter and will provide feedback.
JK
Johan K's update01 Dec 2023, 16:09
Reviewer Update
This is a terrible answer. You have already rep**** that your sales team will look into the matter. Did you even read the review, it's the same thing over and over with you guys, now people can see what your responses are like. terrible terrible service, no disregard for your clients, trying to push everything under the rug, thinking that a generic response will keep your clients happy. You have no recollection of how to deal with complaints.