TM
Thina M
1 reviews | Active since Jun 2024
20 Feb 2025, 18:37
Horrible Communication
Horrible customer service department and financial queries department. For the past 2 months I have been trying to get hold of someone to assist with my account and explain a few things to me. I’ve sent emails and tried calling their customer service line without any luck. All I am getting is threatening sms’s and emails.
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Replies (1)
Teljoy's replyOfficial
21 Feb 2025, 08:04Hello Thina
We sincerely apologize for the frustration and inconvenience you have experienced while trying to reach us. This is not the level of service we strive to provide, and we truly regret any distress caused.
Our goal is to resolve this matter as quickly as possible and ensure you receive the assistance you need.
We appreciate your patience and value you as a Teljoy customer. A representative will reach out to you as soon as possible to assist.
We sincerely apologize for the frustration and inconvenience you have experienced while trying to reach us. This is not the level of service we strive to provide, and we truly regret any distress caused.
Our goal is to resolve this matter as quickly as possible and ensure you receive the assistance you need.
We appreciate your patience and value you as a Teljoy customer. A representative will reach out to you as soon as possible to assist.
Teljoy's reply21 Feb 2025, 08:04
Official
Hello Thina
We sincerely apologize for the frustration and inconvenience you have experienced while trying to reach us. This is not the level of service we strive to provide, and we truly regret any distress caused.
Our goal is to resolve this matter as quickly as possible and ensure you receive the assistance you need.
We appreciate your patience and value you as a Teljoy customer. A representative will reach out to you as soon as possible to assist.
We sincerely apologize for the frustration and inconvenience you have experienced while trying to reach us. This is not the level of service we strive to provide, and we truly regret any distress caused.
Our goal is to resolve this matter as quickly as possible and ensure you receive the assistance you need.
We appreciate your patience and value you as a Teljoy customer. A representative will reach out to you as soon as possible to assist.