ML
Morne' Laubscher
1 reviews | Active since Dec 2020
04 Dec 2020, 12:24
Horrible
The level of client service was shocking. I ordered a Television and went through the whole application process and got approved. After waiting weeks for delivery, I called to check up only to be informed that the product had been damaged and that I would need to apply again for a different television that was almost double the price. The disrespect of the agent informing me left a bad taste in my mouth. I would never recommend Teljoy to friends or family.
Helpful (0)
Replies (2)0
Replies (2)
Teljoy's replyOfficial
04 Dec 2020, 15:10Good day Morne',
The sales team leader has been in contact to assist with an exchange, we are currently waiting for stock and will keep you updated.
Kind Regards,
The Teljoy Team
The sales team leader has been in contact to assist with an exchange, we are currently waiting for stock and will keep you updated.
Kind Regards,
The Teljoy Team
Teljoy's reply04 Dec 2020, 15:10
Official
Good day Morne',
The sales team leader has been in contact to assist with an exchange, we are currently waiting for stock and will keep you updated.
Kind Regards,
The Teljoy Team
The sales team leader has been in contact to assist with an exchange, we are currently waiting for stock and will keep you updated.
Kind Regards,
The Teljoy Team
ML
Morne' Laubscher's updateReviewer Update
04 Dec 2020, 15:51I have great respect for a company who is willing to take responsibility for a mistake and is willing to listen to their customers. In this case the unit was received damaged from the supplier and Teljoy was not even at fault. Thank you all for taking note of my complaint and acting swiftly to resolve it.
ML
Morne' Laubscher's update04 Dec 2020, 15:51
Reviewer Update
I have great respect for a company who is willing to take responsibility for a mistake and is willing to listen to their customers. In this case the unit was received damaged from the supplier and Teljoy was not even at fault. Thank you all for taking note of my complaint and acting swiftly to resolve it.