********** customer service

I logged a call for a replacement shelf for my Hisense Fridge in October 2022 after numerous attempts I ended up with 3 wrong shelves thst did not fit and was for the wrong fridge, that had been sent to me, and eventually a promise of a technician coming to my home to check and Replace the shelf and weeks after the apparent technician is supposed to show I've heard nothing, my emails are being ignored. Also another billing agent or whatever she was insisted that I sign a acknowledgement of payment for the shelf and I kept trying to explain over and over and over again I don't have the shelf, that they kept sending the wrong shelf and she just kept on sending me the courier slip I signed on delivery of the wrong shelf and eventually after countless back and forth she said she will check with the warehouse. So she wanted me to pay for a shelf I never recieved and also with no price shown or given to me. What kind of business asks you to sign for payment without a price or product. I've been having this back and forth for nearly 2 months. I'm being ignored now. I'm incredibly disgusted with this ********** customer service, I can't believe a company can employ staff that treat loyal paying customers with such blatant disregard. I want this situation sorted ASAP because 2 months is an incredibly poor turn around time.