MJ
Monique J
1 reviews | Active since Feb 2022
11 Dec 2023, 12:32
Horible waiting time on service
The service is so poor and slow.after struggling more than a month to apply for a TV,we aventualy app**** for another TV as the 1st aplication just did not get aproved and could not get any kind off assistance from Teljoy,the 2nd application on a different TV got approved after 24hrs,we received an email that its approved on the 4th of December and that an agent will call us to confirm details and delivery,today-11 December we are still waiting for the phonecall.we have sent emails,tried chat online,even phoned but after being on a call waiting for an agent for 45minutes we ran out of airtime even.soon the delivery agencies will close for christmas and ontop of that the tv is for a christmas present for my wife but at this stage it seems it will never be delivered as im waiting already almost 2 weeks just to get a confirmation phonecall-by the time teljoy decides to call me the special will not be vallid anymore and probably wont be any stock,this is insane.I have been a customer off teljoy for more than 3 years,the least they can do is to offer me proper service.
Helpful (0)
Replies (7)0
Replies (7)
Teljoy's replyOfficial
11 Dec 2023, 13:40Hello Monique, We understand your frustration and sincerely apologize for the inconvenience caused. We will look into the matter with our sales team and then revert back to you swiftly.
Teljoy's reply11 Dec 2023, 13:40
Official
Hello Monique, We understand your frustration and sincerely apologize for the inconvenience caused. We will look into the matter with our sales team and then revert back to you swiftly.
MJ
Monique J's updateReviewer Update
13 Dec 2023, 12:08About 10minutes after above review was posted,an agent called-and deal confirmed.Very relieved that within a few minutes and agent was available with time to assist us further......Awaiting delivery of item now as it was confirmed that stock is available and courier will be informed to pick-up and deliver,afterwich I shall be updating my review again accordingly.
MJ
Monique J's update13 Dec 2023, 12:08
Reviewer Update
About 10minutes after above review was posted,an agent called-and deal confirmed.Very relieved that within a few minutes and agent was available with time to assist us further......Awaiting delivery of item now as it was confirmed that stock is available and courier will be informed to pick-up and deliver,afterwich I shall be updating my review again accordingly.
Teljoy's replyOfficial
13 Dec 2023, 13:24Once the unit has been booked for delivery, our warehouse will contact you prior for delivery arrangements.
Teljoy's reply13 Dec 2023, 13:24
Official
Once the unit has been booked for delivery, our warehouse will contact you prior for delivery arrangements.
MJ
Monique J's updateReviewer Update
14 Dec 2023, 15:43They have called me yesterday and confirmed that delivery will take place today,14th December,received confirmation sms also this morning,but did not get any delivery yet.Called for where about update but consultant could still not get hold of the driver.15:40h 14Dec.hopefully the driver will arrive soon.
MJ
Monique J's update14 Dec 2023, 15:43
Reviewer Update
They have called me yesterday and confirmed that delivery will take place today,14th December,received confirmation sms also this morning,but did not get any delivery yet.Called for where about update but consultant could still not get hold of the driver.15:40h 14Dec.hopefully the driver will arrive soon.
MJ
Monique J's updateReviewer Update
14 Dec 2023, 15:46They have called me yesterday and confirmed that delivery will take place today,14th December,received confirmation sms also this morning,but did not get any delivery yet.Called for where about update but consultant could still not get hold of the driver.15:40h 14Dec.hopefully the driver will arrive soon.
MJ
Monique J's update14 Dec 2023, 15:46
Reviewer Update
They have called me yesterday and confirmed that delivery will take place today,14th December,received confirmation sms also this morning,but did not get any delivery yet.Called for where about update but consultant could still not get hold of the driver.15:40h 14Dec.hopefully the driver will arrive soon.
MJ
Monique J's updateReviewer Update
14 Dec 2023, 16:29Oh my word....just as we thought its getting better-we get proven different....so after teljoy contacted us yesterday to confirm delivery for today 14th by Nucleus couriers,and receiving an sms on the 14th from Nucleus couriers confirming that delivery will take place today 14th,made arrangements to be available for courier with ID,but by 15:00 still no delivery and decided to call-after more than an hour holding and getting told to hold on and getting told we will call you back just now but we have to call again everytime being send backwards and forwards-NOW,16:19 14th teljoy tells us "there must have been a mistake somewhere because your order has been sent to Durban today by Nucleus couriers and will now only be delivered on the 18th.how is this even exceptable,and about 2 or 3 years ago this exact thing accurd,teljoy putted the wring adress on my order and they delivered my parcel in cape town while I stayed in Mpumalanga,here we sit with the same exact error again.,...WHAT HAPPENED WITH TELJOY,USED TO BE SUCH A NICE EXPERIENCING WITH THEM BUT LATELY ITS JUST ONE PROBLEM ONTOP OF THE NEXT.and we actualy thought it will turn to the better when they called yesterday but clearly we have been mistaken.And so we wait 4more days as they decided to re-schedule delivery without even informing us duento them sending our order to Durban instead of Mpumalanga.what a dissapointment.
MJ
Monique J's update14 Dec 2023, 16:29
Reviewer Update
Oh my word....just as we thought its getting better-we get proven different....so after teljoy contacted us yesterday to confirm delivery for today 14th by Nucleus couriers,and receiving an sms on the 14th from Nucleus couriers confirming that delivery will take place today 14th,made arrangements to be available for courier with ID,but by 15:00 still no delivery and decided to call-after more than an hour holding and getting told to hold on and getting told we will call you back just now but we have to call again everytime being send backwards and forwards-NOW,16:19 14th teljoy tells us "there must have been a mistake somewhere because your order has been sent to Durban today by Nucleus couriers and will now only be delivered on the 18th.how is this even exceptable,and about 2 or 3 years ago this exact thing accurd,teljoy putted the wring adress on my order and they delivered my parcel in cape town while I stayed in Mpumalanga,here we sit with the same exact error again.,...WHAT HAPPENED WITH TELJOY,USED TO BE SUCH A NICE EXPERIENCING WITH THEM BUT LATELY ITS JUST ONE PROBLEM ONTOP OF THE NEXT.and we actualy thought it will turn to the better when they called yesterday but clearly we have been mistaken.And so we wait 4more days as they decided to re-schedule delivery without even informing us duento them sending our order to Durban instead of Mpumalanga.what a dissapointment.
MJ
Monique J's updateReviewer Update
18 Dec 2023, 11:13And yet still no contact from Teljoy side,not even a simple appology atleast,and still no delivery also.This is getting a bit out of control
MJ
Monique J's update18 Dec 2023, 11:13
Reviewer Update
And yet still no contact from Teljoy side,not even a simple appology atleast,and still no delivery also.This is getting a bit out of control