NM
Nikki M
1 reviews | Active since Apr 2011
09 Dec 2025, 14:31
Hopeless
The service department has kept me waiting for a month and still no resolution. incompetance seems too generous a word. i've called and emailed so many times.
Helpful (0)
Replies (3)0
Replies (3)
Teljoy's replyOfficial
09 Dec 2025, 14:43Hello Nikki
Thank you for bringing this to our attention. We can see that you’ve been waiting far too long for a resolution, and we understand how frustrating this has been for you. Your case has now been escalated to our service management team for urgent follow-up. They will make direct contact with you to provide a clear update and ensure the matter is resolved as quickly as possible.
Thank you for your patience while we get this sorted.
Thank you for bringing this to our attention. We can see that you’ve been waiting far too long for a resolution, and we understand how frustrating this has been for you. Your case has now been escalated to our service management team for urgent follow-up. They will make direct contact with you to provide a clear update and ensure the matter is resolved as quickly as possible.
Thank you for your patience while we get this sorted.
Teljoy's reply09 Dec 2025, 14:43
Official
Hello Nikki
Thank you for bringing this to our attention. We can see that you’ve been waiting far too long for a resolution, and we understand how frustrating this has been for you. Your case has now been escalated to our service management team for urgent follow-up. They will make direct contact with you to provide a clear update and ensure the matter is resolved as quickly as possible.
Thank you for your patience while we get this sorted.
Thank you for bringing this to our attention. We can see that you’ve been waiting far too long for a resolution, and we understand how frustrating this has been for you. Your case has now been escalated to our service management team for urgent follow-up. They will make direct contact with you to provide a clear update and ensure the matter is resolved as quickly as possible.
Thank you for your patience while we get this sorted.
NM
Nikki M's updateReviewer Update
12 Dec 2025, 06:44so once again I was disappointed. Masesi got the assurance from Logistics that my unit would be dlivered yesterday. She emailed and confirmed. And once again they did not deliver. So tired of the lies. Do they even care? I have been a customer of Teljoy for years. I don't know what to do anymore.
NM
Nikki M's update12 Dec 2025, 06:44
Reviewer Update
so once again I was disappointed. Masesi got the assurance from Logistics that my unit would be dlivered yesterday. She emailed and confirmed. And once again they did not deliver. So tired of the lies. Do they even care? I have been a customer of Teljoy for years. I don't know what to do anymore.
Teljoy's replyOfficial
12 Dec 2025, 08:10Hello Nikki
We acknowledge your message and the frustration caused by the repeated delays. We have escalated this matter directly to our management team for urgent attention.
We acknowledge your message and the frustration caused by the repeated delays. We have escalated this matter directly to our management team for urgent attention.
Teljoy's reply12 Dec 2025, 08:10
Official
Hello Nikki
We acknowledge your message and the frustration caused by the repeated delays. We have escalated this matter directly to our management team for urgent attention.
We acknowledge your message and the frustration caused by the repeated delays. We have escalated this matter directly to our management team for urgent attention.