Highly irritated fed-up Teljoy customer

I am extremely disappointed with the service i have received, Three weeks ago i took delivery of a Skyworth TV from Teljoy on Saturday 01 October 2022 after loadshedding i had unboxed the TV and found that the Tv was broken

On Monday 03 October i contacted Teljoy customer care line to inform them that i had received a broken TV and needed something to be done about this i was told that someone from the technical department would be in contact with myself to open a service ticket to email customer service with my details and an image of the broken tv no one bothered to come back to me on Monday, Since Tuesday 04 October 2022 I have been contacting Teljoy and i get shunted from one person to the next having to keep explaining why i am upset and having to resend the same pictures over and over again, on Wednesday i received a reference number which i had to once again follow up with Teljoy for

On Thursday 06 October 2022 i was informed by the technical department that i would take 5-7 working days to come to a resolution ( This is not even to replace the tv) i informed the person from the technical department that this is not acceptable as i am being heavily inconvenienced and i am currently sitting without at TV And i am stuck with the broken Skyworth tv that i am paying for but cant even use

I am now dealing with a technical Department Senior Marcell and he has attempted to help, the Tv was supposed to be picked up Friday 07 October 2022 In the morning as i had made arrangements for someone to be at home for the hand off, No one contacted me and once again i had to chase Teljoy for answers

It is now Saturday 08 October 2022 my dad was told by Marcell that someone would contact my self and would collect the TV at 09:00 this morning no further attempts has been made to contact myself

I am extremely irritated with this whole situation, I asked Teljoy if i could swope out the Broken tv for a different brand and i get a run around on that to between sales and technical no one seems to know how to approach this situation

I need a resolution on this immediately as i am done chasing for answers to fix something that is not even my fault

Teljoy is quick to take their payment but when it comes to customer service that is non existent

If i could give this company minus 1 star i would