Highly Disappointed and unsatisfied. I need a washing machine.

I ordered a washing machine on 24 June 2024. It was delivered on the 4th of July 2024. When I removed the packaging I saw that the washing machine is cracked on top and immediately notified the Teljoy team. I have received no help at all, the only feedback I get is that "we are still looking into it". I am now sitting with a broken machine I cant use, I cant do my laundry and I am receiving no help at all. No indication as to when I will receive a new machine. I have called countless times, sent emails and still no progress. All I want is to have a washing machine that I can use. This is after all the reason I ordered it? PLEASE HELP. What am I supposed to do? I am so disappointed in this whole situation. I don't understand why I am the one that is being inconvenienced in this whole situation. Why was a new machine not sent immediately and the old one collected and the "look into it" on your own time!