1 reviews | Active since May 2017
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I hired a deep freezer and bought a full *** for business purposes. I switched on the fridge and collected my meat from the slaig. The deep freezer wasn't freezing it was just cold but not freezing. I called them on Saturday and told them deep freezer is not working. The manager said its weekend there is nothing he can do . In the meantime i bought ice to try and keep my meat whilist waiting for them to assist. Couldn't get help from neighbors as the meat was a lot 189kgs. Monday they called and told me the technician will come and check the fridge but they were at fault they will pay me for my loss . technician didnt come Monday only to come on thursday the meat was already bad. the full ***. That time I had 3 ppl who had funerals they wanted the meat. When the technician came the meat was bad smell was unbearable maggots were starting to come. They called me and asked for proof of expenses incurred. I sent them only for the manager to call me yesterday and told me their insurance is not covering they are not going to compensate me . That time i borrowed the money to start a small business and supplement my income.
Thank you for your feedback. Our team has been in touch with you consistently throughout this process.
To clarify a few points. Teljoy rentals are specifically for domestic use, the goods are not equipped for commercial use as explicitly stated in our T&Cs. We received the call on a Sunday (non-operating hours) stating that your unit wasn't working, over a week after we had delivered the unit. We logged the call on Monday morning and Defy called out on Wednesday as confirmed by yourself - well within their servicing times. It is most unfortunate that the unit was not turned on prior to use, however a self-installation document was signed by yourself. Further, we are indeed compensating you; however in good faith and all was handled well within our servicing times.
We will communicate further via email via our head of customer experience.
Thank you for your feedback. Our team has been in touch with you consistently throughout this process.
To clarify a few points. Teljoy rentals are specifically for domestic use, the goods are not equipped for commercial use as explicitly stated in our T&Cs. We received the call on a Sunday (non-operating hours) stating that your unit wasn't working, over a week after we had delivered the unit. We logged the call on Monday morning and Defy called out on Wednesday as confirmed by yourself - well within their servicing times. It is most unfortunate that the unit was not turned on prior to use, however a self-installation document was signed by yourself. Further, we are indeed compensating you; however in good faith and all was handled well within our servicing times.
We will communicate further via email via our head of customer experience.
If you listen careful to the conversation of the contract i said they must switch on the fridge. whether they switched on or not did you check the fridge on your side to see if it was working or you just delivered . whether commercial or not the deep freezer wasn't working . All my meat and everything went bad because of your fridge then you tell me of 735 yet i paid more that 14 000 for the things i bought . Am tired of being sent from pillar to post . you have been saying a lot of things demanding all proof which i sent at the end you tell me you compensating me 735 . What mokery is that. Your supervisor called me and told me you accept the fridge was not working you will replace the meat so u meant R735. Am tired of your service. Your service is bad and a **** .
If you listen careful to the conversation of the contract i said they must switch on the fridge. whether they switched on or not did you check the fridge on your side to see if it was working or you just delivered . whether commercial or not the deep freezer wasn't working . All my meat and everything went bad because of your fridge then you tell me of 735 yet i paid more that 14 000 for the things i bought . Am tired of being sent from pillar to post . you have been saying a lot of things demanding all proof which i sent at the end you tell me you compensating me 735 . What mokery is that. Your supervisor called me and told me you accept the fridge was not working you will replace the meat so u meant R735. Am tired of your service. Your service is bad and a **** .