1 reviews | Active since Oct 2021
Hello anyone actually working at Teljoy or are you ALWAYS busy.
What is the use of an email address that no one manages or a number were no one assists you with your query. Please click star and we will call you back - mailbox is full. What a joke.
Seems to only way to get a response from Teljoy is to complain on HelloPeter.
I have multiple contracts with Teljoy and the one will be ending end of January 2025.
Send an email on the 5/12/2024 in order to take ownership of the items, received a confirmation ID. Send another mail on the 11/12/2024 as I received no response, this time I didn't receive a confirmation ID.
Again on the 1/07/2025 I send a mail, received a confirmation ID but up until now I have not received any communication regarding the ownership of these items.
I did received my February invoice this morning and being billed again for these items. Is there anyone competent enough to assist me with this issue or should I stop the debit order and get Teljoy to fetch all these items I'm renting from them??????????
I understand your frustration, and I apologize for the inconvenience this has caused. We strive to provide excellent customer service.
. Your concerns regarding the ownership of the items and billing have been noted, and I assure you we are looking into this matter urgently.
I will escalate this issue to the appropriate department for immediate attention and ensure you receive a proper response regarding the ownership of your items. Once again, we apologize for the inconvenience, and I appreciate your patience as we work to resolve this.
I understand your frustration, and I apologize for the inconvenience this has caused. We strive to provide excellent customer service.
. Your concerns regarding the ownership of the items and billing have been noted, and I assure you we are looking into this matter urgently.
I will escalate this issue to the appropriate department for immediate attention and ensure you receive a proper response regarding the ownership of your items. Once again, we apologize for the inconvenience, and I appreciate your patience as we work to resolve this.
He resolved my issue in record time.
Thanks Bernard for you assistance, highly appreciated.
Teljoy, please employ more people like Bernard. He is passionate and cares a whole lot about his customers and his job
He resolved my issue in record time.
Thanks Bernard for you assistance, highly appreciated.
Teljoy, please employ more people like Bernard. He is passionate and cares a whole lot about his customers and his job
Thank you so much for your wonderful feedback!
Thank you so much for your wonderful feedback!