HEAD OFFICE / ACCOUNTS DEPARTMENT / CUSTOMER SERVICE

I sent an email with regards to change of bank details - ref -From: Ursula ....... Sent: 11 January 2019 11:11 AM To: ********** Subject: MISS URSULA ONEILL - ID .............. - WANTING TO CAHNGE BANKING DETAILS (Good Day, How do I go about changing my banking details. I am experiencing problems with my one account where a company has been debiting my account 2 to 3 times per months causing problems with my current debit orders. My bank are currently trying to trace who is debiting my other account *******ly) ...I never received any response and you proceeded to try and debit this account again!!! I sent another e-mail after many phone calls!! on the 14/01/2019 From: Ursula - ref -Sent: 14 January 2019 01:01 PM To: ********** Subject: FW: MISS URSULA ONEILL - ID ............ - WANTING TO CAHNGE BANKING DETAILS I am still waiting for your response!!!!!!!!!!!!!!!!!!!!!!!!!!!

From: Ursula ********** Sent: 03 April 2019 09:53 AM To: 'Benita Prinsloo' Subject: RE: TELJOY Account

Someone is not listening or doing their jobs correctly!!!!!!!!!!!!!!!!!!!!!!!!!!!! How many times do I have to sort this problem out...Please see all emails attached and sort this out. I would like an apology. (I sent so many attachments regarding change of bank details)

your constant mistakes have caused me huge problems despite all my phone calls. This has caused a negative on my rating and I would like a letter stipulating that Teljoy made an error and that I am up to date. I still get reminders every month even though my new account has been debited. accordingly. It looks like my relationship with Teljoy is broken from now into the future.

Please sort this out because calling teljoy is like trying to find a needle in a hay stack!!