NR
Natalie Rösner

1 reviews | Active since Dec 2017

04 Dec 2017, 19:10

Having to pay for repair from own pocket

Our house was struck by lighting last week Monday. Our laptop stopped working even though it was plugged through surge protector. I phoned Teljoy as we rent the laptop through them and it still paying the contract.

I was informed that due to lighting that it is not covered and they will fetch it but we will have to pay for the repairs. I am now sitting with a laptop that doesnt not work and paying a monthly rental for it. I refuse to pay for the repairs as I do not see why I have to pay it from my own pocket if it is still owed by Teljoy.

Very disappointed with their service and will never recommend them to anyone.

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Replies (1)
Teljoy
Teljoy's reply05 Dec 2017, 09:12
Official

Good day Natalie,

Thank you for providing the information above. We will investigate and get back to you.

Kind Regards

The Teljoy Team