FP
Firdaus P
1 reviews | Active since Jul 2016
29 Jan 2025, 11:17
HARASSMENT
This is the 3rd time I'm posting on Hello Peter and Teljoy still did not give me a call. They still sending me invoices after my devices were paid up already and I've sent an email claiming ownership a month before the time and never even got a response. It seems like Teljoy is going down the drain because their customer service sucks. I am being harassed with sms's and emails from them demanding me to pay for something I already own. If this doesn't stop I am going to put them in the newspaper.
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Teljoy's replyOfficial
29 Jan 2025, 11:28Hello Firdaus
We sincerely apologize for the frustration and inconvenience you have experienced. This is certainly not the level of service we aim to provide, and we deeply regret that your concerns have not been addressed promptly.
We understand how concerning it must be to continue receiving invoices and payment requests after your devices were fully paid up. Please rest assured that we take this matter seriously, and we will prioritize resolving it immediately.
To assist you as quickly as possible, we have escalated your case to our management team for urgent review. A consultant will be in touch with you shortly to confirm the status of your ownership transfer and ensure that all incorrect invoices and communications are stopped.
We sincerely apologize for the frustration and inconvenience you have experienced. This is certainly not the level of service we aim to provide, and we deeply regret that your concerns have not been addressed promptly.
We understand how concerning it must be to continue receiving invoices and payment requests after your devices were fully paid up. Please rest assured that we take this matter seriously, and we will prioritize resolving it immediately.
To assist you as quickly as possible, we have escalated your case to our management team for urgent review. A consultant will be in touch with you shortly to confirm the status of your ownership transfer and ensure that all incorrect invoices and communications are stopped.
Teljoy's reply29 Jan 2025, 11:28
Official
Hello Firdaus
We sincerely apologize for the frustration and inconvenience you have experienced. This is certainly not the level of service we aim to provide, and we deeply regret that your concerns have not been addressed promptly.
We understand how concerning it must be to continue receiving invoices and payment requests after your devices were fully paid up. Please rest assured that we take this matter seriously, and we will prioritize resolving it immediately.
To assist you as quickly as possible, we have escalated your case to our management team for urgent review. A consultant will be in touch with you shortly to confirm the status of your ownership transfer and ensure that all incorrect invoices and communications are stopped.
We sincerely apologize for the frustration and inconvenience you have experienced. This is certainly not the level of service we aim to provide, and we deeply regret that your concerns have not been addressed promptly.
We understand how concerning it must be to continue receiving invoices and payment requests after your devices were fully paid up. Please rest assured that we take this matter seriously, and we will prioritize resolving it immediately.
To assist you as quickly as possible, we have escalated your case to our management team for urgent review. A consultant will be in touch with you shortly to confirm the status of your ownership transfer and ensure that all incorrect invoices and communications are stopped.