LM
Lesego M

1 reviews | Active since Feb 2022

07 May 2023, 12:04

Teljoy

<div>I’ve been longing to write a review about this company or store.. I have a contract with them where I had taken Tv, sound bar and a washing machine and I was a very happy customer but until they had to treat me badly because I was abused physically GBV to a point where the furniture was demoralised by the culprit and I reported the incident to the police on Monday morning as the matter happened on Saturday but I was told it was by Teljoy that i reported late and reason I reported Monday it’s because I know the culprit won’t be roaming around to catch me as I was scared of him enough not to have a power to protect their appliances, the moral of this complain is that GBV and domestic violence is not being a serious problem for them but I have to continue paying things that don’t exist anymore because I didn’t protect the appliances but myself and I was told by Teljoy that I must tell court that the culprit must pay the appliances but the culprit is not paying and that is beyond my power so now I’m in arrears because I believe I was paying for insurance yet they not taking my issue seriously sure they we’re going to attend to it when I was dead. I am so hurt by this company</div>

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Replies (1)
Teljoy
Teljoy's reply08 May 2023, 09:35
Official
Hello Lesego! we understand your frustration. But we believe that the head of customer experience was in contact with you and also advised on all of our processes as well as the channels to follow regarding this matter. Should you have any more queries you are more than welcome to contact us.