jB
jaco B

1 reviews | Active since Nov 2016

31 Aug 2018, 08:25

Gave me a cheap tv as a replacement

Hi

Again, thanks for sorting out so quickly...BUT... I came home 2 days ago and saw the new big tv and I was happy. So last night I had time and I thought I will load all my usual apps on the tv...it turns out that this new tv that you gave me as a replacement is also a **** cheap tv. To start with my tv was had solver edge and this ine a black edge same with leg stands. This new tv is almost 10kg lighter than my tv. My tv had 4 HDMI inputs and this one does not My tv had 2 usb ports that was 2.0 and 1 that was 3.0 this one only has 2 ports of 2.0 this is the my tv.... https://www.letstango.com/product/hisense-65-inch-4k-ultra-hd-smart-uled-hdr-tv-65m7000 This is the tv you gave me... https://hisense.co.za/product/65-uhd-smart-n3000-65n3000uw

One is cheap and **** and the other not cheap and not ****

I will n ot pay R1300 a month for this **** tv

Come and change it

0
Replies (4)
Teljoy
Teljoy's reply31 Aug 2018, 08:35
Official

Good day,

We sincerely apologise for the inconvenience caused.

We have escalated this to the manager.

Regards,

The Teljoy Team

jB
jaco B's update13 Sept 2018, 19:48
Reviewer Update
2 weeks going on 3 weeks....and still nothing Who have you escalated to, the cleaners?! This is pathetic
Teljoy
Teljoy's reply14 Sept 2018, 09:10
Official

Good day Jaco,

We understand your frustration and sincerely apologise for the inconvenience. We escalated your query to the Technical Department Manager and she will be in contact with you.

Regards,

The Teljoy Team

jB
jaco B's update21 Sept 2018, 09:06
Reviewer Update
Hi So, Teljoy phoned me and said that they can not procure me my original tv and that I should be happy I have a tv they can not help me further because it was customer negligence... That's nice.... Look, get my old tv back or come and collect this cheap replacement. I am paying R1300 n month for a tv that you advertise for R839 am month Change my monthly rate or change the tv or come and collect the tv If I do not hear from you before the first I will put a stop order on the debit from teljoy